Specialised Substitute Residential Care (SSRC) in NSW
Registered SSRC provider supporting safe, structured residential care for children and young people across New South Wales.
What Is Specialised Substitute Residential Care (SSRC)?
Specialised Substitute Residential Care, known as SSRC, is a regulatory framework in New South Wales overseen by the Office of the Children’s Guardian.
It applies when a child or young person stays away from their usual home for three or more nights within any seven-day period for:
- Respite
- Behaviour support
- NDIS-funded residential support
When this threshold is met, the arrangement must be recorded on the SSRC Register to ensure safeguarding, oversight, and structured care planning.
Maple Community Services is a registered SSRC provider, ensuring all qualifying placements are compliant from the outset.
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Why choose Maple
for Specialised Substitute Residential Care (SSRC)
Everyone's NDIS Journey looks different.
Find specialised substitute residential care that works for you.
Choose the right partner, not a provider.
1
I am an NDIS Participant
I want independence, choice, and a team that knows my name
2
I am a Family / Carer
I need a trusted partner to share the load and provide peace of mind
3
I am a Support Coordinator
I need a responsive partner for everyday support and complex, high-need referrals
If you are a Support Coordinator organising a residential stay, or a parent arranging supported respite beyond three nights, SSRC requirements may apply.
We support:
- Support Coordinators arranging placements
- Families organising extended respite
- Providers coordinating care transitions
Our team can review your proposed arrangement and confirm whether SSRC applies before placement begins.
SSRC and NDIS-Funded Residential Support
Many SSRC placements are funded through the NDIS, particularly when the purpose of the stay relates to behaviour support, respite, or high-intensity care needs.
This may include:
- Short-Term Accommodation (STA)
- Supported Independent Living (SIL)
- Complex Behaviour Support
- High Intensity Daily Personal Activities If the stay exceeds three nights within seven days, the arrangement may fall under SSRC.
Why SSRC Registration Matters
The SSRC framework exists to ensure children and young people are not placed in extended residential arrangements without appropriate safeguards and oversight. For Support Coordinators, working with an SSRC-registered provider ensures compliance is managed correctly. For families, it provides transparency, structure, and reassurance. Maple ensures that all qualifying placements are reviewed, documented, and recorded on the SSRC Register where required.
Supporting You Through the Transition
For Families: Safety You Can See
We prioritise transparency so you feel confident at every stage.
Our safeguarding approach includes:
- Thorough staff screening and training
- 24/7 support and monitoring
- Ongoing communication throughout the stay
You remain informed, involved, and reassured.
For Support Coordinators: Less Risk, Less Friction
We understand the pressure of getting placements right.
Maple simplifies the process by:
- Managing SSRC registration requirements
- Aligning NDIS supports with placement structure
- Providing clear documentation and reporting
We remove the compliance burden so you can focus on outcomes.
Maple always kept us updated. It was good to know that our son was settling in nicely.
MelissaNDIS Parent 
I was supporting a young kid who had different people involved in his care. Maple worked with us rather than operating separately so we could figure out which home would suit him best.
AdrianSupport Coordinator, NSW 
I was working with a young boy, and Maple helped a lot in making the behaviour support consistent.
PriyaBehaviour Support Practitioner 
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What Does Our SSRC Support Involve?
Personalised Residential Support
Every young person has different routines, preferences, and support needs. Our team provides individualised care within the residential setting, helping young people feel safe, comfortable, and supported while away from their usual home.
Daily Living Support
We provide practical assistance with everyday routines, personal care, meals, household activities, and other day-to-day needs. Support is adapted to the young person’s age, abilities, preferences, and level of independence.
Community Participation
Residential care doesn’t mean missing out on everyday experiences. We support young people to participate in recreational activities, outings, education, and community activities that are appropriate to their interests and goals.
Consistent Routines
Familiar routines can be particularly important when a young person is staying away from their usual home. We take the time to understand existing routines and provide consistent support throughout their stay.
Behaviour Support
Where a young person has a Behaviour Support Plan, our team works with their Behaviour Support Practitioner and wider support network to follow agreed strategies and maintain consistency within the residential environment.
Family and Carer Communication
Staying connected with families and carers remains important during residential care. We maintain clear communication, provide relevant updates, and work with families to understand the young person’s routines, preferences, and support needs.
Coordination with the Wider Support Team
We work collaboratively with Support Coordinators, Behaviour Support Practitioners, Allied Health Professionals, educators, families, and other people involved in the young person’s care to keep their residential support coordinated and consistent.
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How to Get Started with Maple
1
Done within 2 hours
Get In Touch Today
Submit an enquiry and one of our friendly SIL team will call to chat through how Maple can assist you with Accommodation needs.
2
Done within day 1 – 2
Get To Know Each Other
We are all about building strong relationships. We will work with you to gather information to make your transition to your new place as seamless as possible.
3
Done within day 3 – 4
Budget and Approval
The Maple Team will assist you in creating a budget for services required through SIL. Additionally, we will assist with the submission and approval Process.
4
Done by day 5
Services Delivered
Once your budget has been approved by NDIS; you’re ready to move into your new dwelling, start receiving your services and achieving your goals.
How Maple Community compares
to other NDIS providers
| Why Maple is Different |
|
Other Providers |
|---|---|---|
Care That Speaks Your Language80% CALD workforce, 50+ languages spoken, support worker matching |
✓ | ✕ |
500+ Support Workers and Registered Nurses Ready*Immediate support, no more waiting for weeks |
✓ | ✕ |
96% Support Worker Retention vs 78% Industry AverageSame support team, real and long-term relationships |
✓ | ✕ |
Dedicated Relationship ContactOne caseworker, direct mobile and email access |
✓ | ✕ |
Supported Independent Living Placement Within 24 Hours*A smooth, supported process to make you feel at home |
✓ | ✕ |
Referral Acknowledged Within 2 HoursImmediate confirmation, never waiting in the dark |
✓ | ✕ |
Expertise in Complex & High-Needs CareSpecialists in HIDPA, psychosocial and medical cases |
✓ | ✕ |
24/7 Real Person Support LineCall any time and speak to a real person |
✓ | ✕ |
Built-In Escalation PathwaysDirect access when urgent issues arise |
✓ | ✕ |
Reporting You Can Count OnNo chasing and no documentation gaps |
✓ | ✕ |
Stable Provider for Every Stage of Your NDIS Journey10+ years of stable NDIS delivery across Australia |
✓ | ✕ |
1,000+ happy homes filled
How We Can Help You
Core Supports
Practical day-to-day assistance that supports a young person’s routines, personal care, community participation, and everyday needs while promoting choice and independence.
Support Coordination
Guidance to help families navigate NDIS supports, coordinate providers, and bring together the services involved in the young person’s care and residential arrangement.
Plan Management
Management of NDIS invoices, provider payments, and budgets, helping families stay informed about funding while reducing the financial administration involved.
Accommodation
Safe and supportive residential environments where children and young people can receive personalised care away from their usual family home, with support tailored to their individual needs and routines.
We service all suburbs across Sydney and other key cities across Australia
Enquire Today
Whether its a query about the services we provide, or just a general enquiry, we would love to hear from you!
Your Questions, Answered
Why Choose Maple for SSRC?
Choosing a provider for Specialised Substitute Residential Care is about more than meeting regulatory requirements. It is about trust, safety, and how the transition is experienced by both the child and their family.
Family-Centred Transition
We understand that even temporary residential care can be an emotional step.
Our approach supports a smooth transition through:
- Familiarisation visits before placement
- Consistent, carefully matched support staff
- Ongoing communication with families
Built for Complex Needs
We specialise in:
- High Intensity Daily Personal Activities (HIDPA)
- Complex Behaviour Support
We don’t just provide accommodation. We actively deliver structured, therapeutic care aligned with each participant’s support plan.
Compliance Without the Stress
We manage the SSRC process end-to-end, including:
- Assessment
- Documentation
- Registration
Every placement is compliant, transparent, and audit-ready.
Responsive When It Matters Most
In urgent or crisis situations, our streamlined intake process allows us to:
- Assess SSRC eligibility quickly
- Confirm placement suitability
- Support time-sensitive referrals
Who Does Maple Support Under SSRC?
We support children and young people in NSW requiring structured residential arrangements for respite, behavioural intervention, or NDIS-funded programs.
We regularly work with:
- Support Coordinators
- NDIS Plan Managers
- Behaviour Practitioners
- Parents and carers
- Allied health professionals
Each placement is assessed individually to ensure safety, suitability, and compliance.
How do I Arrange an SSRC Placement?
Step 1: Contact our team to discuss the proposed arrangement
Step 2: Confirm duration, purpose, and funding
Step 3: We determine whether SSRC applies
Step 4: Required documentation is completed
Step 5: Placement is recorded on the SSRC Register where required
Early discussion helps avoid delays and ensures a smoother process.
Does SSRC apply to NDIS-funded respite?
Yes, if the stay exceeds three nights within seven days.
Does SSRC apply to host family arrangements?
Yes, if the duration threshold is met.
What if I am unsure whether it qualifies?
We recommend confirming with our team before finalising any placement.
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