Support you can trust. Care your family can feel.
We help parents and carers find safe, stable, long-term support for their loved ones, so you can go back to being family.
Over
8000+
Families Supported
Allowing families to reconnect.
Consistent
24/7 Care
Specialist Nurse-Led Oversight
Registered Nurses on call for your peace of mind.
Less than
4% Turnover
Industry-Leading Staff Retention
96% support worker retention vs. 78% industry average
Over
50+ Languages
Cultural Support
Culturally matched care that feels like home
It actually feels like they care, not just there to get the job done. You don’t really come across that very often.
KellyParent 
They’re easy to work with and I don’t have to chase things up. It makes coordinating support a lot smoother on my end.
MaryParent 
I don't have to follow up constantly anymore because of the clear communication. They actually follow through on what they say.
Carer 
Built Around What Families Actually Go Through
Proven Track Record
Over a decade providing everyday support through to the most complex, high-intensity, and specialised medical care.
The Stability Your Loved One Deserves
Our 96% retention of support workers vs. 78% industry average prevents the distress of constant staff changes.
Care That Respects Your Family’s Culture
With 50+ languages spoken, we match workers to your traditions, ensuring support feels exactly like home.
Expert Care for the Most Complex Needs
We welcome complex needs. Our specialists proactively accept high-intensity, behavioural and medical cases other providers decline. Our AHPRA-registered behaviour support practitioners write plans for anyone who needs one, train our support workers to support behavioural needs well, and can support your loved one to live their plan every day.
Security for When You Are Gone
Our specialist SIL and SDA housing provides a permanent, safe “forever home” for your loved one.
Total Transparency in Every Shift
Receive proactive updates and easy access to notes. You are always part of the team.
In-House Behaviour Support
Behaviour support your family can rely on
Our AHPRA-registered behaviour support practitioners, approved by the NDIS Commission, write your loved one’s Behaviour Support Plan, whoever provides their supports. If Maple supports them too, the practitioner who writes the plan and the support workers who carry it out are on the same team.
That means you stop being the go-between, your loved one’s support workers are trained by our behaviour support practitioners, changes happen quickly when something isn’t working, and you can see the plan being used every shift.
More than writing the plan
Your loved one’s behaviour support practitioner writes the plan, trains the support workers around them, and works with the support team from day one, and you are kept in the loop every time the plan changes.
Personalised plans
Our AHPRA-registered behaviour support practitioners, approved by the NDIS Commission, get to know your loved one and your family before writing their Behaviour Support Plan.
Trained support workers
Our clinicians regularly train Maple support workers in core supports and SIL, giving them the knowledge and confidence to support people with behavioural needs, every shift.
Consistent support teams
If Maple supports your loved one, a small, consistent support team learns the plan before their first shift, with the same practitioner overseeing it and sharing updates with you.
- Plans for anyone, nothing lost in handover with Maple
How to Get Started with Maple
Step 1
Reach out
Send us a message or give us a call. We are here to listen!
Step 3
We Find the Right Fit
Our team matches you with the right support and people who suit you best.
Step 2
Tell Us About You
We will have a relaxed chat to understand your needs, goals, and what matters most to you.
Step 4
Start Your Journey
We set everything up so you can begin with confidence, knowing you are supported every step of the way.
Everyone's NDIS journey looks different. Find yours.
Reporting on Demand
Monthly written progress reports available. Strict incident reporting timeframes. Transparent documentation to support NDIS plan reviews.
Dedicated Relationship Manager
Every participant and stakeholder team is assigned a named Caseworker with direct mobile and email access. No generic inboxes.
Built-In Escalation Pathways
Participants are introduced to Operations and Workforce Managers to ensure escalation support beyond the primary contact.
Download Rapid Intake Process
View our structured referral and onboarding framework.
View Our Complex Care Capability Statement
Review our high-intensity and complex care capabilities.
Get Real-Time SIL Vacancy Alerts
Receive updates on current Supported Independent Living availability.
Enquire Today
Whether its a query about the services we provide, or just a general enquiry, we would love to hear from you!
Your Questions, Answered
We acknowledge and match referrals within one hour during business hours.
Yes. We specialise in complex behavioural and medical supports, including restrictive practice environments.
Incident reports follow strict turnaround protocols and are shared transparently with relevant stakeholders.
Yes. Monthly written progress reports are available and currently utilised by one quarter of our participants.
You are assigned a dedicated Caseworker with access to Operations and Workforce Managers for escalations.