Landing Page - Parent & Carer - Maple Services

Support you can trust. Care your family can feel.

We help parents and carers find safe, stable, long-term support for their loved ones, so you can go back to being family.

Over

8000+

Families Supported

Allowing families to reconnect.

Consistent

24/7 Care

Specialist Nurse-Led Oversight

Registered Nurses on call for your peace of mind.

Less than

4% Turnover

Industry-Leading Staff Retention

96% support worker retention vs. 78% industry average

Over

50+ Languages

Cultural Support

Culturally matched care that feels like home

Real stories from families who found the right support.

Built Around What Families Actually Go Through

Proven Track Record

Over a decade providing everyday support through to the most complex, high-intensity, and specialised medical care.

The Stability Your Loved One Deserves

Our 96% retention of support workers vs. 78% industry average prevents the distress of constant staff changes.

Care That Respects Your Family’s Culture

With 50+ languages spoken, we match workers to your traditions, ensuring support feels exactly like home.

Expert Care for the Most Complex Needs

We never turn away. Our specialists proactively accept high-intensity and medical cases other providers decline.

Security for When You Are Gone

Our specialist SIL and SDA housing provides a permanent, safe “forever home” for your loved one.

Total Transparency in Every Shift

Receive proactive updates and easy access to notes. You are always part of the team.

How to Get Started with Maple

Step 1

Reach out

Send us a message or give us a call. We are here to listen!

Step 3

We Find the Right Fit

Our team matches you with the right support and people who suit you best.

Step 2

Tell Us About You

We will have a relaxed chat to understand your needs, goals, and what matters most to you.

Step 4

Start Your Journey

We set everything up so you can begin with confidence, knowing you are supported every step of the way.

Everyone's NDIS journey looks different. Find yours.

Reporting on Demand

Monthly written progress reports available. Strict incident reporting timeframes. Transparent documentation to support NDIS plan reviews.

Dedicated Relationship Manager

Every participant and stakeholder team is assigned a named Caseworker with direct mobile and email access. No generic inboxes.

Built-In Escalation Pathways

Participants are introduced to Operations and Workforce Managers to ensure escalation support beyond the primary contact.

Download Rapid Intake Process

View our structured referral and onboarding framework.

View Our Complex Care Capability Statement

Review our high-intensity and complex care capabilities.

Get Real-Time SIL Vacancy Alerts

Receive updates on current Supported Independent Living availability.

Enquire Today

Whether its a query about the services we provide, or just a general enquiry, we would love to hear from you!


    Your Questions, Answered

    We acknowledge and match referrals within one hour during business hours.

    Yes. We specialise in complex behavioural and medical supports, including restrictive practice environments.

    Incident reports follow strict turnaround protocols and are shared transparently with relevant stakeholders.

    Yes. Monthly written progress reports are available and currently utilised by one quarter of our participants.

    You are assigned a dedicated Caseworker with access to Operations and Workforce Managers for escalations.

    Be the first to know when we have new vacancies