Support Coordinator - Maple Services
Maple Services
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Rapid Support. Unmatched Operational Excellence.

We respond in under 1 hour, accept high-intensity referrals, and provide dedicated case management so your participants receive stable, compliant supports without delay.

Start Your Journey
Watch The Maple Story

Under

1hr

Referrals acknowledged and matched within 60 minutes during business hours.

Over

500+

Support workers and Registered Nurses ready for immediate deployment.

High-Intensity Specialists

Experienced in restrictive practices, behavioural complexity and complex medical supports.

80%

CALD Workforce.  50+ languages spoken to meet cultural and community needs.

Hear it from the support coordinators who've worked with us.

Parent Carer (10)
Parent Carer (9)
Parent Carer (12)

We understand your daily fustrations.
With Maple, consider it solved.

Providers are too slow to respond.

Sub-60 Minute Response. Your referral is acknowledged and matched within one hour so your cases keep moving.

Staff turnover forces me to restart the process.

Stable Placements. 4% workforce turnover vs. 22% industry average which ensures continuity of care and reduced administrative reset.

My clients want connection and understanding

With 50+ languages spoken, we provide culturally aligned care that truly feels like home.

I spend too much time chasing referrals.

Immediate Yes or No Clarity. We confirm capacity quickly so you are not following up repeatedly.

I can’t find providers for high-intensity needs.

Complex Care Specialists. We proactively accept restrictive practice environments and complex medical supports that others decline.

I never get the reports I need for reviews.

Total Transparency. Monthly progress reports available, strict incident report turnaround and proactive stakeholder communication.

Not quite ready?
Submit a Referral

What Happens After You Submit a Referral?

Step 1

Immediate Acknowledgement

Your referral is logged and confirmed as soon as received.

Step 3

Service Agreement Issued (Within 24 Hours)

Clear, professional documentation prepared and ready for signing.

Step 2

Match Confirmed (Under 1 Hour)

We identify the appropriate clinical and workforce fit for your participant.

Step 4

Fast-Tracked Commencement

Urgent referrals prioritised with rapid mobilisation.

The Partner Who Respects Your Time

Reporting on Demand

Monthly written progress reports available. Strict incident reporting timeframes. Transparent documentation to support NDIS plan reviews.

Dedicated Relationship Manager

Every participant and stakeholder team is assigned a named Caseworker with direct mobile and email access. No generic inboxes.

Built-In Escalation Pathways

Participants are introduced to Operations and Workforce Managers to ensure escalation support beyond the primary contact.

Download Rapid Intake Process

View our structured referral and onboarding framework.

Download the File

View Our Complex Care Capability Statement

Review our high-intensity and complex care capabilities.

Learn More

Get Real-Time SIL Vacancy Alerts

Receive updates on current Supported Independent Living availability.

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Enquire Today

Whether its a query about the services we provide, or just a general enquiry, we would love to hear from you!


    Your Questions, Answered

    We acknowledge and match referrals within one hour during business hours.

    Yes. We specialise in complex behavioural and medical supports, including restrictive practice environments.

    Incident reports follow strict turnaround protocols and are shared transparently with relevant stakeholders.

    Yes. Monthly written progress reports are available and currently utilised by one quarter of our participants.

    You are assigned a dedicated Caseworker with access to Operations and Workforce Managers for escalations.

    Be the first to know when we have new vacancies