Rapid Support. Unmatched Operational Excellence.
We respond in under 1 hour, accept high-intensity referrals, and provide dedicated case management so your participants receive stable, compliant supports without delay.
Under
1hr
Referrals acknowledged and matched within 60 minutes during business hours.
Over
500+
Support workers and Registered Nurses ready for immediate deployment.
High-Intensity Specialists
Experienced in restrictive practices, behavioural complexity and complex medical supports.
80%
CALD Workforce. 50+ languages spoken to meet cultural and community needs.
Communication is clear, which takes a lot of pressure off. It helps everything run smoothly.
JoeSupport Coordinator 
“They’re easy to work with and I don’t have to chase things up. It makes coordinating support a lot smoother on my end.”
TaylorSenior Support Coordinator 
I know when I refer to them, things will actually get picked up and followed through. That makes a big difference for me.
Leanne Support Coordinator 
We understand your daily fustrations.
With Maple, consider it solved.
Providers are too slow to respond.
Sub-60 Minute Response. Your referral is acknowledged and matched within one hour so your cases keep moving.
Staff turnover forces me to restart the process.
Stable Placements. 4% workforce turnover vs. 22% industry average which ensures continuity of care and reduced administrative reset.
My clients want connection and understanding
With 50+ languages spoken, we provide culturally aligned care that truly feels like home.
I spend too much time chasing referrals.
Immediate Yes or No Clarity. We confirm capacity quickly so you are not following up repeatedly.
I can’t find providers for high-intensity needs.
Complex Care Specialists. We proactively accept restrictive practice environments and complex medical supports that others decline. Our AHPRA-registered clinicians write behaviour support plans for participants with any provider, train our own support teams, and can deliver plans in-house, so you coordinate one provider instead of two.
I never get the reports I need for reviews.
Total Transparency. Monthly progress reports available, strict incident report turnaround and proactive stakeholder communication.
In-House Behaviour Support
Why behaviour support is easier to coordinate with Maple
Our AHPRA-registered clinicians, approved by the NDIS Commission, write behaviour support plans for your participants, whoever provides their supports. When Maple delivers supports too, the clinician who writes the plan and the team who carries it out sit with one provider.
That means a plan you can refer for on its own, a frontline team trained by our clinicians, faster plan updates when something isn’t working, and one point of contact when you need progress for a plan review.
More than writing the plan
Our clinicians write the plan, train the support workers around your participant, and work with the delivery team from day one, so plan updates reach frontline workers straight away without you chasing.
Writing the plan
Our AHPRA-registered clinicians, approved by the NDIS Commission, assess your participant and write their Behaviour Support Plan, whether or not Maple provides their other supports.
Training our support teams
Our clinicians regularly train Maple support workers in core supports and SIL, giving them the knowledge and confidence to support people with behavioural needs, every shift.
Delivering the plan
Where Maple provides supports, a small, consistent support team learns the plan before their first shift, with the same clinician overseeing it and keeping you updated.
- Plans for any participant, one provider when you need it
How to Get Started with Maple
Step 1
Reach out
Send us a message or give us a call. We are here to listen!
Step 3
We Find the Right Fit
Our team matches you with the right support and people who suit you best.
Step 2
Tell Us About You
We will have a relaxed chat to understand your needs, goals, and what matters most to you.
Step 4
Start Your Journey
We set everything up so you can begin with confidence, knowing you are supported every step of the way.
Everyone's NDIS journey looks different.
Find yours.
Reporting on Demand
Monthly written progress reports available. Strict incident reporting timeframes. Transparent documentation to support NDIS plan reviews.
Dedicated Relationship Manager
Every participant and stakeholder team is assigned a named Caseworker with direct mobile and email access. No generic inboxes.
Built-In Escalation Pathways
Participants are introduced to Operations and Workforce Managers to ensure escalation support beyond the primary contact.
Download Rapid Intake Process
View our structured referral and onboarding framework.
View Our Complex Care Capability Statement
Review our high-intensity and complex care capabilities.
Get Real-Time SIL Vacancy Alerts
Receive updates on current Supported Independent Living availability.
Enquire Today
Whether its a query about the services we provide, or just a general enquiry, we would love to hear from you!
Your Questions, Answered
We acknowledge and match referrals within one hour during business hours.
Yes. We specialise in complex behavioural and medical supports, including restrictive practice environments.
Incident reports follow strict turnaround protocols and are shared transparently with relevant stakeholders.
Yes. Monthly written progress reports are available and currently utilised by one quarter of our participants.
You are assigned a dedicated Caseworker with access to Operations and Workforce Managers for escalations.