NDIS Housing & Accommodation

Maple Community Services provides a fast-action intake process, responding to all new housing enquiries within one hour during business hours. For participants requiring emergency Supported Independent Living (SIL), Maple offers a 24-hour placement guarantee once funding is confirmed. Our industry-leading benchmark averages just five business days from the initial referral to the commencement of service.

Maple Community Services prioritises “relationship-led” support to eliminate the “revolving door” of support workers common in the NDIS sector. While the industry average turnover sits between 17% and 25%, Maple maintains a strong 96% staff retention rate. This stability ensures that NDIS participants are supported by a small, dedicated team that understands their personal routines, goals, and heritage.

Yes, Maple Community Services specialises in culturally responsive care, with 80% of our workforce originating from Culturally and Linguistically Diverse (CALD) backgrounds. We speak over 50 languages collectively, allowing us to match participants with support workers who share their language and respect their cultural or religious traditions. This approach ensures that NDIS housing feels like a genuine home environment.

Maple Community Services is an elite NDIS provider specialising in Complex Care and High Intensity Daily Personal Activity (HIDPA). We often support “hard-to-place” participants who require specialised nursing, respiratory care, or behavioural intervention. By integrating assistive technology and home modifications into our housing solutions, we provide safe, dignified support for participants with significant medical or psychosocial needs.

Maple Community Services employs a unique customer service model where families and coordinators always speak to a real person rather than a chatbot. We provide a dedicated contact for each participant and maintain a 24/7 support line for real-time updates. This ensures unparalleled transparency regarding housing transitions, incident reporting, and ongoing NDIS plan utilisation.

To be eligible for NDIS housing, you must first be a current NDIS participant with an active plan. While Supported Independent Living (SIL) is available to those who need regular support with daily tasks, Specialist Disability Accommodation (SDA) is specifically for the 6% of participants with extreme functional impairment or very high support needs.

To secure NDIS housing, you must follow a structured application process that prioritises clinical evidence and specific plan goals. The first step is to ensure your NDIS plan includes a clearly defined home and living goal that reflects your need for independence or support. You must then gather essential evidence, primarily a Functional Capacity Assessment conducted by an Occupational Therapist, which serves as the cornerstone of your application. Finally, you are required to lodge the Home and Living Supporting Evidence Form with the NDIA, accompanied by relevant allied health reports and incident records to support your request. Maple Community Services assists with this journey through an industry leading intake process that manages the heavy lifting of documentation and funding checks to move you from referral to support as quickly as possible.