NDIS Complex Support & Care for people with Dementia

Families often come to Maple after experiencing inconsistent support, poor communication, or difficulty finding a provider that understands complex needs. We provide personalised dementia support delivered by consistent Support Workers, backed by 24/7 responsiveness, fast onboarding, and experience supporting participants with complex medical, behavioural, and psychosocial needs. Our focus is on building long-term relationships that create stability, trust, and peace of mind for both participants and their families.

Yes. As dementia progresses, support requirements often change. Maple specialises in supporting people with complex care needs, including those who require higher levels of personal care, mobility assistance, behavioural support, community access, or Supported Independent Living (SIL). We work closely with families, Support Coordinators, and healthcare professionals to ensure support evolves alongside the participant’s needs.

We believe support should feel personal, not transactional. That’s why we build small, consistent support teams that take the time to understand each person’s routines, communication style, preferences, and life story. With a 96% Support Worker retention rate, culturally responsive care, and extensive experience supporting people living with complex dementia, we create familiar, trusted relationships that help people feel safe, understood, and supported every day.

We understand that dementia care needs can change quickly. Our dedicated intake team works to make the referral and onboarding process as simple and efficient as possible. In many cases, support can commence within days, depending on individual circumstances, funding arrangements, and support requirements.

The NDIS may provide funding for people living with dementia if they meet the scheme’s eligibility requirements, including age and disability criteria. While dementia itself does not automatically qualify someone for NDIS support, eligible participants may be able to access funding for personal care, community participation, Supported Independent Living (SIL), transport, and other supports that help maintain independence and quality of life. It’s important to seek individual advice, as eligibility depends on a person’s circumstances and support needs.

Depending on the participant’s goals and approved funding, the NDIS may fund supports such as personal care, community participation, transport assistance, Supported Independent Living (SIL), respite, assistive technology, and other services that help maintain independence and quality of life.

Many families begin exploring SIL when daily care needs become difficult to manage at home, safety concerns increase, or a participant requires more consistent support throughout the day and night. SIL can provide a supportive environment with access to ongoing assistance while helping maintain independence where possible.

Consistency can play an important role in reducing confusion and anxiety. Having familiar Support Workers who understand a person’s routines, preferences, communication style, and support needs can help create a greater sense of comfort, trust, and stability in everyday life.