NDIS Plan Management Services

At Maple, we make NDIS Plan Management simple and stress-free. We handle the everyday tasks associated with your plan, including receiving invoices, verifying service delivery, claiming funds from the NDIA, paying your providers, and keeping you updated with regular budget reports. Our Plan Managers work closely with you to ensure your NDIS funds are allocated effectively, so you can focus on achieving your goals.

Whether you’re applying for NDIS funding, creating your first plan, or looking to switch Plan Management providers, Maple Community Services is here to support you.

Navigating the NDIS can feel overwhelming; even with funding in place, managing the administrative, financial, and compliance tasks can be time-consuming and complex. That’s where our expert NDIS Plan Managers step in. We take the stress out of the process by handling provider payments, tracking your budgets, and helping you connect with the right support services to meet your goals.

We understand that timely payments matter to both participants and providers. Our Plan Management team processes invoices efficiently and can help resolve invoice issues when additional information or clarification is required before payment.

Yes. Plan-managed participants can generally use both registered and unregistered providers, giving you greater choice over who delivers your supports, provided the services meet relevant NDIS requirements.

Yes. We provide regular spending information and budget updates to help you understand how much funding has been used and what remains available throughout your plan.

Yes. Depending on your preferences, Maple can communicate with your providers and work alongside your Support Coordinator to help with invoices, payments, budget information, and other Plan Management enquiries.

NDIS Plan Management is a service where a registered provider like Maple Community Services™ supports you in managing the funding within your NDIS plan. These providers are called Plan Managers, and their role is to help you handle the financial administration of your supports.

As an NDIS participant, you’ll go through a planning process to assess your needs and determine the most suitable support options. Once your goals and funding levels are identified, your NDIS plan is developed in collaboration with you, an NDIS representative, and any nominated service providers. This plan is reviewed regularly to ensure it continues to meet your needs.

First of all, you need to apply for NDIS funding by filling out the Access Request Form and emailing it to the NDIA. Once they receive your form, they will subsequently invite you for a planning meeting to discuss the supports that are reasonable and necessary to you and what kind of funding would best suit your needs. 

Once you have been approved for funding and you receive your budget, you can start creating your plan. During this initial meeting and continuously throughout your plan, you can set or change your goals to help you live a happy, healthy life. Your Plan Manager will help to facilitate these goals by connecting you to the most appropriate providers.

The funding under SIL supports the assistance and support needed in these situations rather than the costs of the accommodations themselves. Expenses such as rent, groceries, utilities, telephones, and internet access, as well as general household items such as furniture, appliances, and cooking utensils are the responsibility of the participant or may be supported through other government or non-government programs. Only assistive devices or aids can be supported through NDIS funding.

Your NDIS Plan outlines your goals, aspirations and the supports you require to reach them, plus the funding you receive from the NDIS. This is what is initially discussed at your planning meeting. Every participant has their own unique plan, created to meet your goals. Your first plan is the start of a lifelong relationship with the NDIS and, as your life and circumstances change, so will your plan.

Your plan includes the following information:

• Information about you, the disability you live with, your day-to-day activities, where you live, and who cares for you.
• Your family and friends who already provide support for you to pursue your goals.
• Services and community groups that you are a part of already such as health centres, libraries, and public transport.
• Your goals that you would like to achieve under your plan and lifelong goals that your NDIS funding can help you reach.
• What supports have been funded for you and in what categories. This may change along with your goals and life changes

To write your goals, it’s important to reflect on your life and think about the things you enjoy, what you want to improve, and what you want to achieve. These can be written into shorter term and longer term goals and can be added to and changed throughout your plan. Your goals are very personal to you. Everyone’s goals are likely to be different, and a close family member or a friend can help you to brainstorm these goals

There are three main support purpose categories funded by the NDIS: Your plan includes the following information:

• Core: A support that helps participants achieve daily living activities.
• Capital: Investment support for assistive technologies, equipment, and home or vehicle modifications. This also includes funding for capital costs such as Specialist Disability Accommodation.
• Capacity: A support that enables participants to build their independence and skills.

An NDIS Plan Manager manages the financial administration of a participant’s plan. This generally includes processing invoices, paying providers, tracking spending, and providing information about available funding and budget usage.

Choosing the right Plan Management Providers is an important decision that can significantly impact how you manage your NDIS plan and funding. 

At Maple, we proudly hold the status of NDIS-registered plan management providers, ready to help you in whatever capacity you require. Your unique needs and preferences lie at the heart of our service approach. We prioritise understanding your goals, assessing the level of support you desire, and gauging your comfort level with the financial intricacies and administration aspects that come with plan management. 

Whether you prefer the hands-on approach of managing your plan independently, the relief of entrusting the logistical and administrative aspects to another party or you lean towards a hybrid model. Our experts at Maple are dedicated to custom-tailoring a plan management strategy that suits your requirements with full disclosure and accuracy.

Plan Management can be separately funded in an NDIS plan when a participant chooses this management option. This means the cost of a Plan Manager does not need to come from the funding allocated to other approved supports.

If an invoice is missing information or can’t be processed, your Plan Manager may contact you or the provider to clarify the details. They’ll check that the claim meets NDIS requirements before submitting it for payment.

Plan Management focuses on the financial administration of an NDIS plan, such as invoices, provider payments, and budget tracking. Support Coordination helps participants understand and implement their plan, connect with providers, and coordinate their supports.

With Plan Management, a Plan Manager handles provider invoices and payments on your behalf. Self-managed participants manage these responsibilities themselves, while NDIA-managed funding involves the NDIA paying registered providers directly. Each option provides a different level of flexibility and responsibility.