Why Maple - Maple Services

The NDIS Partner Who Builds Support Around Your Life.

From daily care to complex high-intensity needs, we provide stable, culturally respectful support that empowers you to live life on your terms.

Over

8000+ Families

Supported across Australia.

Less than

4% Turnover

96% support worker retention vs. 78% industry average

Always

24/7 Response

Real human connection when you need it most.

Over

50+ Languages

Culturally matched care that feels like home.

Where do I start?

Choose the right partner, not a provider.

I am a Participant:

“I want independence, choice, and a team that knows my name”

I am a Parent or Loved One:

“I need a trusted partner to share the load and provide peace of mind”

I am a Support Coordinator:

“I need a responsive partner for everday support and complex, high-needs referrals”

The Maple Difference

Removing Language barriers

50+ languages spoken. Our support workers speak your language and respect your heritage.

Providers are too slow.

Maple responds within 1 hour, ensuring your cases keep moving.

I can’t find providers for high-intensity needs

We say “yes” to complex medical and behavioural needs others decline.

Staff turnover forces me to restart the process

Our 96% retention rate vs. industry avg. of 78% means consistent faces and real relationships.

Real stories from families who found the right support.

Thinking of Switching Your NDIS Provider?

We handle the heavy lifting of the transfer, ensuring your support continues without a single day of interruption.

Step 1

Your Care Audit

We review your current plan and identify exactly where your needs are currently being unmet.

Step 2

The Compliance Handover

Our intake team manages the service agreements and funding checks so you don't have to chase paperwork.

Step 3

The Maple Match

We introduce your new, stable team and confirm your start date before your old service ends.

10+ years of Trust and Personalised Support

For over 10 years, we have provided stable, expert care to 1,000+ families, ensuring your loved one is never just a number.

What Happens After You Submit a Referral?

Step 1

Immediate Acknowledgement

Your referral is logged and confirmed as soon as received.

Step 3

Service Agreement Issued (Within 24 Hours)

Clear, professional documentation prepared and ready for signing.

Step 2

Match Confirmed (Under 1 Hour)

We identify the appropriate clinical and workforce fit for your participant.

Step 4

Fast-Tracked Commencement

Urgent referrals prioritised with rapid mobilisation.

Download Rapid Intake Process

View our structured referral and onboarding framework.

Access Specialist Service Capability Statement

Review our high-intensity and complex care capabilities.

Get Real-Time SIL Vacancy Alerts

Receive updates on current Supported Independent Living availability.

Enquire Today

Whether its a query about the services we provide, or just a general enquiry, we would love to hear from you!


    Your Questions, Answered

    We acknowledge and match referrals within one hour during business hours.

    Yes. We specialise in complex behavioural and medical supports, including restrictive practice environments.

    Incident reports follow strict turnaround protocols and are shared transparently with relevant stakeholders.

    Yes. Monthly written progress reports are available and currently utilised by one quarter of our participants.

    You are assigned a dedicated Caseworker with access to Operations and Workforce Managers for escalations.

    Be the first to know when we have new vacancies