Trusted Australian NDIS Services Provider

Maple Community Services covers the whole plan: core supports such as personal care, domestic assistance, transport and community participation; Supported Independent Living, SDA and Short Term Accommodation; complex care and High Intensity Daily Personal Activities; plus support coordination and plan management. You can take one service or all of them, with the same team coordinating them.

Yes. Maple Community Services is registered with the NDIS Quality and Safeguards Commission, which means we can support you whether your plan is NDIA-managed, plan-managed or self-managed. You can check our registration and the supports we are approved to deliver on the Commission’s register at ndiscommission.gov.au.

In most cases, yes. More than 80% of our workforce comes from culturally and linguistically diverse backgrounds and our team speaks over 50 languages, so we match you on language, culture and routine rather than on who happens to be available. Tell us your preference at referral and we will tell you honestly whether we can meet it.

Referrals are acknowledged within 2 hours during business hours. From referral to first shift, participants start on an average of 5 business days for everyday supports, and Supported Independent Living placements can happen within 24 hours where a suitable home is available.

No. You can come to us directly, through a family member, or through a coordinator. If you do have a coordinator, we work alongside them; if you do not and your plan funds one, we can talk you through whether it is worth using.

Yes. Plenty of participants begin with core supports and later add coordination, plan management or accommodation as their plan changes. Adding a service means a variation to your agreement, not a new intake from scratch.

NDIS services are the disability supports funded by a participant’s National Disability Insurance Scheme plan. They cover everyday help such as personal care, domestic assistance, transport and community access; skill-building supports such as therapy, support coordination and plan management; and capital items such as assistive technology, home modifications and Specialist Disability Accommodation. The NDIS publishes the full list of what its funding can and cannot be spent on.

Core supports fund everyday assistance and are the most flexible part of a plan — you can usually move funding between core categories. Capacity Building supports fund therapy, support coordination, plan management and skill development, and are stated separately, so funding cannot be moved between those categories. Capital supports fund one-off purchases such as assistive technology, home or vehicle modifications and Specialist Disability Accommodation, and can only be used for their stated purpose.

Approved NDIS supports are paid from your plan, not from your own money, and a provider claims against your funding rather than invoicing you personally. What the plan does not cover is ordinary living costs — rent, groceries, utilities, and a reasonable board and lodging contribution if you live in supported accommodation.  Any charge outside your plan must be set out in your service agreement before you agree to it.

A service provider delivers the support itself: the personal care shift, the community access outing, the supported accommodation. A support coordinator does not deliver hands-on support; they help you understand your plan, choose providers, and connect the pieces so your funding is used well. Support coordination is funded under Capacity Building, and you can use both at the same time.

Yes. You can hold service agreements with as many providers as you like, and you can change one without touching the others, for example, keeping your therapist while switching who delivers your daily supports. Using a single provider across several supports cuts down on duplicated intakes and handovers, but it is a choice, not a requirement. You do not need NDIA approval to add or change a provider.

A registered provider has been audited against the NDIS Practice Standards and appears on the NDIS Quality and Safeguards Commission’s register. An unregistered provider has not. If your plan is NDIA-managed you must use registered providers. Plan-managed and self-managed participants can use either, with exceptions including Specialist Disability Accommodation, plan management and specialist behaviour support.