NDIS Positive Behaviour Support | Maple Community Services

NDIS Positive Behaviour Support

Positive behaviour support delivered by a small, trained team who know your behaviour support plan by heart and implement it according to your goals.

Maple Community Services creates and implements behaviour support plans through our AHPRA-registered clinicians.

Unlike most providers, we’re registered for both, so we write your plan and deliver it ourselves. The clinician who writes your plan works side by side with the team who applies it. Nothing gets lost in a handover between providers, and changes to your plan reach every shift faster.

Writing your plan:

Specialist Positive Behaviour Support (registration group 0110), including recommendations involving restrictive practices.

Implementing your plan:

Module 2A, Implementing Behaviour Support Plans, including regulated restrictive practices. This specialist registration requires assessment against an extra set of NDIS Practice Standards.

Our clinicians are approved by the NDIS Commission as behaviour support practitioners. They assess, write and review your plan, then stay involved after it’s written, overseeing how it’s applied and updating it as your needs change.

Need one provider to write and deliver your plan?

Trusted NDIS Registered Specialists

8,000+

Happy Participants Supported

10+ Years

Delivering
NDIS Services

50+

Languages to Make You Feel at Home

24/7

Support and Same Day Booking

Why choose Maple for Behaviour Support

Find behaviour support that works for you.

1

I am an NDIS Participant

I want independence, choice, and a team that knows my name

2

I am a Family / Carer

I need a trusted partner to share the load and provide peace of mind

3

I am Support Coordinator

I need a responsive partner for everyday support and complex, high-need referrals

Who Can We Help?

We deliver NDIS behaviour support for participants whose behaviours of concern affect their safety, their relationships or their ability to take part in everyday life, with support shaped around the behaviour support plan, the daily routine and the person

People with behaviours of concern

Supporting participants whose behaviour puts them or others at risk, limits access to the community, education or services, or gets in the way of the life they want.

People with regulated restrictive practices in place

Implementing authorised restrictive practices safely while working to reduce and, where possible, remove them, with the monthly reporting handled properly.

Participants with complex and high intensity needs

Supporting people whose behaviour support sits alongside High Intensity Daily Personal Activities (HIDPA), mental health support or complex medical needs.

Participants living in Supported Independent Living (SIL)

Delivering behaviour support inside our own SIL and Specialist Disability Accommodation homes and in homes run by others, so the clinical plan and the daily routine come from one team.

Children, young people and school leavers

Working with schools and families so the strategies used in the classroom carry into the home and the community, especially through the transition out of school.

Families and carers

Coaching families in the strategies from the plan, so the calm response is the same whether a worker is in the house or not.

Support Coordinators and allied health professionals

Taking referrals other providers have declined, with a clear yes or no on capacity, written confirmation of what we can deliver, and proactive updates.

Families from culturally and linguistically diverse backgrounds

Matching participants with workers who speak their language and understand their household, because behaviour support breaks down fastest across a language gap.

Wherever you are in your NDIS journey, our behaviour support is designed to be safe, consistent and built around what matters most to you and your family.

What Our Clients Are Saying

What Does Our Behaviour Support Involve?

We take the time to understand the person behind the behaviour. Our approach is grounded in Positive Behaviour Support (PBS), an evidence-based approach that brings together careful assessment, collaborative planning and consistent everyday support, so change lasts.

Understanding the why

We start by finding out why a behaviour happens. In-depth assessments, such as cognitive, adaptive functioning and behaviour assessments, help identify underlying causes and environmental triggers.

A plan and team built around you

Your goals, culture and identity sit at the heart of your plan. Practitioners, psychologists and allied health professionals work with you, your family and your Support Coordinator, so strategies stay aligned.

Trained before the first shift

Every worker learns your plan before they start. A small, stable team knows your strategies, your early warning signs and the agreed response, so your support doesn’t change with the roster.

Recording, reporting and response

We record what happened and what came before it, giving your practitioner real data. Restrictive practices are reported to the NDIS Commission monthly, and reportable incidents are lodged within the required timeframes.

Reducing restrictive practices

We’d always rather teach a positive alternative than restrict. Authorised practices are used safely while we actively work to fade them out, because reduction is the point of the plan.

Building skills, reducing triggers

Everyday practice in communication, social skills, emotional regulation and managing stress, plus practical changes at home, school and in the community that ease triggers before a behaviour escalates.

Culturally responsive support

We support people from all communities and backgrounds. With 50+ languages spoken across our team, workers are matched by language, culture and household, so you’re understood the first time.

Coaching families and carers

Behaviour support works best when everyone is on the same page. We show families and carers the strategies and the reasoning behind them, so they feel confident, not sidelined.

How to Get Started with Maple

1

Done within 2 hours

Get In Touch Today

Send us a message or give us a call. We are here to listen!

2

Done within day 1 – 2

Tell Us About You

We will have a relaxed chat to understand your needs, goals, and what matters most to you.

3

Done within day 3 – 4

We Find the Right Fit

Our team matches you with the right support and people who suit you best.

4

Done by day 5

Start Your Journey

We set everything up so you can begin with confidence, knowing you are supported every step of the way.

How Maple Community compares

Why Maple is Different

Other
Providers

Care That Speaks Your Language

80% CALD workforce, 50+ languages spoken, support worker matching

✓ ✕

500+ Support Workers and Registered Nurses Ready*

Immediate support, no more waiting for weeks

✓ ✕

96% Support Worker Retention vs 78% Industry Average

Same support team, real and long-term relationships

✓ ✕

Dedicated Relationship Contact

One caseworker, direct mobile and email access

✓ ✕

Referral Acknowledged Within 2 Hours

Immediate confirmation, never waiting in the dark

✓ ✕

Expertise in Complex & High-Needs Care

Specialists in HIDPA, psychosocial and medical cases

✓ ✕

24/7 Real Person Support Line

Call any time and speak to a real person

✓ ✕

Built-In Escalation Pathways

Direct access when urgent issues arise

✓ ✕

Reporting You Can Count On

No chasing and no documentation gaps

✓ ✕

Stable Provider for Every Stage of Your NDIS Journey

10+ years of stable NDIS delivery across Australia

✓ ✕

10,000+ goals achieved - hear from our community.

How Can We Help You?

Complex Care and High Intensity Supports

Support for participants whose behaviour support runs alongside High Intensity Daily Personal Activities (HIDPA), so the clinical and the behavioural sit with one team rather than two providers.

Psychosocial Supports

Recovery coaching, and skill development for participants with psychosocial disability, delivered alongside behaviour support where both are funded.

Support Coordination

Help to gather the evidence needed for behaviour support funding, find a suitable practitioner, and keep the practitioner, workers, school and family working from the same plan.

Plan Management

Straightforward management of NDIS funding and provider payments, including Improved Relationships line items, so you can see exactly what is being claimed against your behaviour support budget.

We service all suburbs across Sydney and other key cities across Australia:

  • Sydney

  • Melbourne

  • Brisbane

  • Gold Coast

  • Perth

  • Orange
  • Bathurst
  • Dubbo
  • Central Coast
  • Wollongong
  • Sunshine Coast
  • Geelong

Enquire Today

Whether its a query about the services we provide, or just a general enquiry, we would love to hear from you!


    Your Questions, Answered

    Both. Maple writes and delivers your behaviour support plan. Our AHPRA-registered clinicians, approved by the NDIS Commission as behaviour support practitioners, write your plan. Our team then delivers it every day, trained by your clinician. We also handle the data recording and the restrictive practice reporting.

    Yes. Maple is registered with the NDIS Commission to implement behaviour support plans, including regulated restrictive practices (Module 2A). We use authorised practices safely and report to the NDIS Commission every month, including months when a practice isn’t used. We also work actively to reduce them, whether our clinicians wrote your plan or another practitioner did. We welcome referrals from other providers. 

    We acknowledge and match referrals within one hour during business hours and average five business days from referral to service commencement. Our 24/7 line means you are not waiting until Monday for an answer on capacity.

    Yes. We deliver behaviour support in our own Supported Independent Living and Specialist Disability Accommodation homes and in homes run by others. One provider for the home and the plan means one team, one point of contact and no gap between the strategy and the everyday.

    Yes. We deliver High Intensity Daily Personal Activities and complex care alongside behaviour support, so participants with both do not need two providers, two care plans and two sets of workers learning the same person twice.

    NDIS behaviour support is a therapeutic support that looks at why behaviours of concern happen and builds positive strategies in response. It is funded through an NDIS plan, can only be delivered by providers with specialist skills in behaviour support, and aims to improve safety, relationships and everyday participation.

    No. A formal diagnosis can help, but if you’re experiencing behaviours of concern and have NDIS funding, you may still qualify.

    Only an NDIS behaviour support practitioner considered suitable by the NDIS Quality and Safeguards Commission, working through a provider registered for specialist behaviour support under registration group 0110. The practitioner completes a functional behaviour assessment first, then writes the plan with the participant and their support network.

    An interim behaviour support plan must be developed within one month of engaging the specialist behaviour support provider where regulated restrictive practices are in place, so support can begin safely straight away. A comprehensive plan follows once the full functional behaviour assessment is complete and strategies have been tested.

    The five regulated restrictive practices under NDIS rules are chemical restraint, environmental restraint, mechanical restraint, physical restraint and seclusion. Each must be documented in an authorised behaviour support plan and reported monthly to the NDIS Quality and Safeguards Commission.

    Behaviour support is funded from Capacity Building, most often under the Improved Relationships category. That budget covers the functional behaviour assessment, the plan, training for the people around you, and plan reviews.

    You can request it at your next planning meeting, ask your Support Coordinator or Local Area Coordinator to request a plan reassessment, or lodge a change of circumstances if your situation has changed. Incident notes and reports linking the behaviours of concern to your goals make the strongest case.

    No. Behaviour support is funded for participants of any age where behaviours of concern affect safety, relationships or participation in everyday life. The strategies differ by age and setting, and for children under nine a key worker usually joins the team.