Specialised Substitute Residential Care (SSRC) in NSW
Registered SSRC provider supporting safe, structured residential care for children and young people across New South Wales.
Specialised Substitute Residential Care, known as SSRC, is a regulatory framework in New South Wales overseen by the Office of the Children’s Guardian.
It applies when a child or young person stays away from their usual home for three or more nights within any seven-day period for:
- Respite
- Behaviour support
- NDIS-funded residential support
When this threshold is met, the arrangement must be recorded on the SSRC Register to ensure safeguarding, oversight, and structured care planning.
Maple Community Services is a registered SSRC provider, ensuring all qualifying placements are compliant from the outset.
If you are a Support Coordinator organising a residential stay, or a parent arranging supported respite beyond three nights, SSRC requirements may apply.
We support:
- Support Coordinators arranging placements
- Families organising extended respite
- Providers coordinating care transitions
Our team can review your proposed arrangement and confirm whether SSRC applies before placement begins.
SSRC and NDIS-Funded Residential Support
Many SSRC placements are funded through the NDIS, particularly when the purpose of the stay relates to behaviour support, respite, or high-intensity care needs.
This may include:
- Short-Term Accommodation (STA)
- Supported Independent Living (SIL)
- Complex Behaviour Support
- High Intensity Daily Personal Activities If the stay exceeds three nights within seven days, the arrangement may fall under SSRC.
Why SSRC Registration Matters
The SSRC framework exists to ensure children and young people are not placed in extended residential arrangements without appropriate safeguards and oversight. For Support Coordinators, working with an SSRC-registered provider ensures compliance is managed correctly. For families, it provides transparency, structure, and reassurance. Maple ensures that all qualifying placements are reviewed, documented, and recorded on the SSRC Register where required.
Why Choose Maple for SSRC?
Family-Centred Transition
We understand that even temporary residential care can be an emotional step.
Our approach supports a smooth transition through:
- Familiarisation visits before placement
- Consistent, carefully matched support staff
- Ongoing communication with families
Built for Complex Needs
We specialise in:
- High Intensity Daily Personal Activities
- Complex Behaviour Support
We don’t just provide accommodation. We actively deliver structured, therapeutic care aligned with each participant’s support plan.
Compliance Without the Stress
We manage the SSRC process end-to-end, including:
- Assessment
- Documentation
- Registration
Every placement is compliant, transparent, and audit-ready.
Responsive When It Matters Most
In urgent or crisis situations, our streamlined intake process allows us to:
- Assess SSRC eligibility quickly
- Confirm placement suitability
- Support time-sensitive referrals
Supporting You Through the Transition
For Families: Safety You Can See
We prioritise transparency so you feel confident at every stage.
Our safeguarding approach includes:
- Thorough staff screening and training
- 24/7 support and monitoring
- Ongoing communication throughout the stay
You remain informed, involved, and reassured.
For Support Coordinators: Less Risk, Less Friction
We understand the pressure of getting placements right.
Maple simplifies the process by:
- Managing SSRC registration requirements
- Aligning NDIS supports with placement structure
- Providing clear documentation and reporting
We remove the compliance burden so you can focus on outcomes.
We support children and young people in NSW requiring structured residential arrangements for respite, behavioural intervention, or NDIS-funded programs.
We regularly work with:
Support Coordinators
NDIS Plan Managers
Behaviour Practitioners
Parents and carers
Allied health professionals
Each placement is assessed individually to ensure safety, suitability and compliance.
How to Arrange an SSRC Placement
Step 1: Contact our team to discuss the proposed arrangement.
Step 2: Confirm duration, purpose and funding.
Step 3: We determine whether SSRC applies.
Step 4: Required documentation is completed.
Step 5: Placement is recorded on the SSRC Register where required.
Early discussion helps avoid delays and ensures a smoother process.
Frequently Asked Questions About SSRC in NSW
Does SSRC apply to NDIS-funded respite?
Yes, if the stay exceeds three nights within seven days.
Does SSRC apply to host family arrangements?
Yes, if the duration threshold is met.
What if I am unsure whether it qualifies?
Contact Maple before confirming the arrangement.
Trusted by Families and Professionals
Parent
“We were hesitant at first, but Maple made everything feel safe and supported. Our child settled in quickly, and we felt reassured throughout the entire process.”
— Parent, Western Sydney
Support Coordinator
“Maple understands SSRC requirements completely. It makes placements easier, faster, and far less stressful.”
— Support Coordinator, NSW
Behaviour Practitioner
“They follow through on care plans and communicate consistently. That level of structure and reliability is rare.”
— Behaviour Support Practitioner
Enquire Today
Whether its a query about the services we provide, or just a general enquiry, we would love to hear from you!