NDIS Support Coordination

Our Support Coordinators can help you understand your NDIS plan, connect with suitable providers, organise supports, coordinate services, address support gaps, and build your confidence in navigating the NDIS.

At Maple, your preferences and goals guide the decisions we make together. Your Support Coordinator will explain your options clearly, listen to what matters to you, and help you make informed choices without taking control of your plan away from you.

Yes. If a provider is no longer suitable or there are gaps in your support, your Support Coordinator can help you understand your options and explore alternative arrangements within your plan.

Yes, with your consent. Your Support Coordinator can communicate with providers and other members of your support network to help coordinate services, share relevant information, and keep everyone working towards your goals.

Yes. Your Support Coordinator can help you keep track of how your supports are working, identify changing needs, and organise relevant information ahead of plan reassessments or other changes to your NDIS supports.

Support Coordination is a service that looks to assist NDIS participants in understanding, implementing and organising their NDIS plan. Through Support Coordination services, Maple can help you find the right Service Providers for your needs, and coordinate all your supports – including mainstream, informal, community, and funded supports.

The best thing about Support Coordination​ is that you get to choose. Choosing the right person to help you with Support Coordination​ can have an impact on your quality of life, and it can be changed at any time.

At Maple Community Services, we are full-service support providers. That means we go the extra mile to not just coordinate your support, but to also help you create a support plan and connect you with the right people to facilitate your plan and to achieve your goals.

When a person living with a disability requires Support, particularly from Professional Support Workers or caregivers, they often rely on organisations that have expertise in providing that care. These organisations frequently also provide guidance for referrals to other supports as needed. This is known as Support Coordination and is an important component of providing people with disabilities with the care they need.

Your Support Coordinator helps you use your NDIS plan in the most effective way possible for you. They work together with you to find and coordinate service providers that will help you reach your goals and build skills to live more independently and stay connected in the community. Other things your Support Coordinator can help you with include, but are not limited to, the following:

• Help you understand how the plan works and what is available to you
• Support you in making decisions and exercise choice and control over your plan
• Assist with negotiating with providers about what they can offer you to help you reach your goals and how much it will cost
• Assist with budgeting for each type of support required
• Coordinate supports and help you access your local community
• Arrange any assessments needed to qualify for funding
• Develop service agreements and bookings with your providers
• Write up reports for the NDIS about your progress and any changes required
• Help you to assess your goals and prepare for your plan review

The NDIS funds reasonable and necessary supports for people living with disabilities. Everyone’s needs, and subsequently their support plan, are different, so not everyone will be eligible for Support Coordination funding. If you feel you will need Support Coordination, it’s a good idea to highlight the reasons you may need it so you can present this during your planning meeting.

Reasons you may be eligible for Support Coordination due to your disability include communication difficulties, language barriers, complex support needs, or if your social situation or support network is limited. People who are unable to make their own informed choices may also be eligible.

If you need guidance or have any questions regarding your Support Coordination needs, feel free to reach out to our team at Maple who are always happy to help.

Check your approved NDIS plan or funding information for Support Coordination. The amount available will depend on your individual circumstances and the supports funded in your plan.

A Support Coordinator can research and explain provider options, but the participant retains choice and control over which providers they use. Their role is to help you make informed decisions rather than make those decisions for you.

Support Coordination helps you understand and implement your plan, find providers, and coordinate services. Plan Management handles the financial administration of your plan, including provider invoices, payments, and budget tracking.

Yes. Participants have choice and control over their providers and can change Support Coordinators. Before changing, it is important to check your existing service agreement, including any notice requirements.

Having NDIS Support Coordination included in your plan does not reduce the funding available for your other supports. Support Coordination is funded separately under the NDIS and is provided in addition to your core and capacity-building supports.

There are three ranges of Support Coordination, depending on how much support you need:

• Low – One to two hours a month or around 24 hours a year
• Medium – Three to six hours a month or around 36 to 72 hours a year
• High – Seven to nine hours a month

To assess the level of need of a participant, your planner will use the “reasonable and necessary” criteria of the NDIS, with the ranges listed above used as guidelines. These ranges will give your Support Coordinator an idea of how much support you need, but if you feel the level of support is lacking, you can request for reclassification.