NDIS Support Coordination - Maple Community Services

NDIS Support Coordination

Working towards your goals and meet your objectives.

Support Coordination Services

When a person living with a disability requires Support, particularly from Professional Support Workers or caregivers, they often rely on organisations who have expertise at providing that care. These organisations frequently also provide guidance for referrals to other supports as needed. This is known as Support Coordination and is an important component of providing people with disabilities their needed care.

Why Choose Maple for Support Coordination?

Support Coordination is a service that looks to assist NDIS participants in understanding, implementing and organising their Plans. Through Support Coordination; Maple Community Services™ can help you find the right Service Providers for your needs, and coordinate all your supports – including mainstream, informal, community, and funded supports.

The best thing about Support Coordination​ is that you get to choose. Choosing the right person to help you with Support Coordination​ can have an impact on your quality of life and it can be changed at any time.

At Maple Community Services, we are full service support providers. That means we go the extra mile to not just coordinate your support, but to also help you create a support plan and connect you with the right people to facilitate your plan and to achieve your goals.

You're our focus

To us, you are not just a number, or an account, or even just an individual; you are an integral part of our community. Our priority is getting to know you as a person, building a supportive team around your needs, and helping you achieve what you set out to.

We are experts

Professionally trained and with years of experience across varying sectors, our team of Support Coordinators are here to help people with all levels of disabilities, including high and complex needs, as well mental health and those with criminal convictions

We are committed

Our team is always actively committed to ensuring you have the supports you need in place when you need them. We are committed to providing the best Customer Service in the industry, and that’s why people choose us!

What does Support Coordination with Maple look like?

STEP 1. Implementing your Plan.

The first step is to understand who you are, what is important to you, and what you need from your Support Providers. We will assist you to understand your NDIS Plan and Support Budgets. From reviewing your current supports and organising Service Agreements, to engaging new services, arranging assessments, and ultimately helping you get maximum benefit and goal attainment from your NDIS Plan; a Support Coordinator is your go to for all things NDIS Plans.

STEP 2. Monitoring and Reporting.

It is our role as your Support Coordinator to make sure you are happy with the services you receive. We will observe this with you throughout the duration of your NDIS Plan and assist you with making changes to services if needed.

Support Coordinators are also responsible in reporting to the NDIS on how your Plan is working and if the right supports are in place to achieve your goals. We will do this periodically – after your plan is approved and then throughout the year when required.

STEP 3. Reviewing Your Plan.

If your needs change at any time during the year and you require different supports, we will assist you to put together the appropriate review documentation for submission to the NDIS for consideration.

Before the end of the Plan, we will meet and decide if your goals are still relevant to your needs. We will contact your Support Providers to gather any reports or supporting documentation that will assist in the review process, to inform the NDIS of your support needs.

How Do I Nominate Maple for Support Coordination?

If you want to nominate the Maple team as your Support Coordinator, get in touch with us online, by phone, or in person and we can talk through your options and what the process entails.

Support Coordination Support Levels

Working with you and your support network, we will assist you to explore your options, educate you on how to navigate the NDIS, and find creative ways to utilise your Plan Funding.

Support Coordination is a service that identifies, coordinates, and enables access to supports that meet a person’s specific needs and preferences by working with them and on their behalf. According to the NDIS, there are three levels of Support Coordination that can be included in your support plan depending on your needs and the level of your disability:

Support Connection

To increase your ability to connect with informal, community, and other funded supports encouraging you to make full use out of your plan and achieve your goals.

Support Coordination

Working with you to identify your needs and help you understand, implement, and utilise your plan. You can work with a Support Coordinator to get the most out of your supports and increase your functional capabilities, maintain relationships, manage the delivery of services, live more independently, and participate in the community.

Specialist Support Coordination

A higher level of Support Coordination for people whose circumstances are more complex and require specialist support. A Specialist Support Coordinator will manage specific challenges in your environment.

Am I Eligible for Support Coordination?

The NDIS funds reasonable and necessary supports for people living with disabilities. Everyone’s needs, and subsequently their support plan, are different, so not everyone will be eligible for Support Coordination funding. If you feel you will need Support Coordination, it's a good idea to highlight the reasons you may need it so you can present this during your planning meeting.

Reasons you may be eligible for Support Coordination due to your disability include communication difficulties, language barriers, complex support needs, or if your social situation or support network is limited. People who are unable to make their own informed choices may also be eligible.

If you need guidance or have any questions regarding your Support Coordination needs, feel free to reach out to our team at Maple who are always happy to help.

What Level Of Support Coordination Will I Receive?

There are three ranges of Support Coordination, depending on how much support you need:


One to two hours a month or around 24 hours a year


Three to six hours a month or around 36 to 72 hours a year


Seven to nine hours a month

To assess the level of need of a participant, your planner will use the “reasonable and necessary” criteria of the NDIS, with the ranges listed above used as guidelines. These ranges will give your Support Coordinator an idea of how much support you need, but if you feel the level of support is lacking, you can request for reclassification.

What Does an NDIS Support Coordinator Do?

Your Support Coordinator helps you use your NDIS plan in the most effective way possible for you. They work together with you to find and coordinate service providers that will help you reach your goals and build skills to live more independently and stay connected in the community. Other things your Support Coordinator can help you with include, but are not limited to, the following:

What is the difference between Support Coordination and Case Management?

Support Coordination

Case Management is similar to Support Coordination as it links someone living with a disability with their service providers and organises supports. However, Support Coordination is different to case management in that it is more about capacity building and achieving your goals.

Case Management

Case management is more directed towards managing your NDIS funds and dealing with the financial administration involved, such as getting service providers’ invoices paid. Support Coordination helps participants connect with service providers and manage the plan to reach their goals.

Does having Support Coordination reduce the funding available for other supports in my plan?

Having funding for Support Coordination does not reduce the funding available for other supports in your plan. The Support Coordination fund is in addition to other supports.

The Maple Commitment

Here at Maple, we are committed to achieving your goals! Providing Support is the backbone of our purpose, we listen and act in realtime, and we empower our community through equal opportunities. It is our focus on building relationships with each and every one of our individuals, that sets us apart from the rest.

Enquire Today

Whether its a query about the services we provide, or just a general enquiry, we would love to hear from you!