FAQS
If you have a question, we have an answer.
About Maple Community Services™
Maple Community Services is an NDIS approved service provider which delivers support to participants in Australia. Our community of Support Workers provide high-quality supports to each and every client, with the pivotal focus on achieving their goals.
Yes; Maple Community Services is an approved NDIS Provider.
Being a Registered Provider means a business has met the NDIS requirements and quality standards to provide a product or service to the community.
We support NDIS participants across Australia, with dedicated local teams and Supported Independent Living (SIL) options throughout New South Wales, Queensland, Victoria, Western Australia, and the Northern Territory.
Here is where we currently operate:
- New South Wales: Greater Sydney, Auburn, Blacktown, Blue Mountains, Cambridge Park, Camden, Cumberland, Dubbo, Fairfield, Girraween, Ingleburn, Lethbridge Park, Liverpool, Moorebank, Newcastle, Orange, Parramatta, Penrith, St Marys, Stanmore, Tregear, Wollongong, and more
- Queensland: Brisbane, Gold Coast, Sunshine Coast, Cairns, Townsville, Bli Bli, Chermside, and more
- Victoria: Greater Melbourne, Ballarat, Deer Park, and more
- Western Australia: Perth and more
- Northern Territory: Darwin and more
If your location isn’t listed, please reach out to us anyway. We are always open to discussing how we can support you in your local community.
We are a family owned and operated business that has rapidly grown from our origins in Western Sydney, to the whole of metro and regional NSW, as well as Victoria. Our point of difference – for us it is all about real life connections. We are committed to serving our community the way we know they like; and our customer service model reflects this to a tee. Talk to a real person in real time; get real life support, in the moment solutions and 24/7 responses.
Maple Community Services currently offers 4 main services. These are:
- Support Coordination
- Plan Management
- Supported Independent Living
- Core Supports
Under Core Supports; we are registered for the following services:
- Assist Personal Activities
- Assist-Life Stage, Transition
- Assist-Travel/Transport
- Daily Tasks/Shared Living
- Development-Life Skills
- Household Tasks
- Innov Community Participation
- Participate Community
Maple Community Services quotes its supports in line with the pricing guidance provided by the NDIS. This means there are no nasty surprises or additional hidden costs.
For a realtime quote; get in touch with the team today!
The NDIS
The National Disability Insurance Scheme (NDIS) is an insurance support scheme of the Australian Government that funds costs associated with disability. The scheme was legislated in 2013 and went into full operation in 2020. The scheme is administered by the National Disability Insurance Agency (NDIA).
Step 1. Determine if you’e eligible.
The first step in accessing the NDIS is to check your eligibility to apply for the NDIS. Your location, age, and whether you meet the requirements for disability or early intervention support all contribute to your eligibility for the NDIS. You can also check your eligibility by following the questions available on the NDIS website using the Eligibility Checklist.
Step 2. Apply for NDIS Funding
If you meet the criteria for accessing the NDIS, you can apply to become a participant. You can call the NDIS and ask to make an ‘Access Request’. You may need to include evidence of your disability when you apply – such as information on what your disability is, how long it will last and how it impacts your life. The NDIS website outlines the type of evidence you may need to provide.
Step 3. Create a Plan.
Your NDIS Plan will be a written agreement as to the types of supports and services you will receive funding for. It’s important to go into your planning meeting well prepared. You should think about your immediate support needs and the long-term and short-term goals you want to achieve through your NDIS Plan. Try to be as specific as possible.
Step 4. Start Achieving you Goals.
Once approved, you can start to use your plan to help you to move towards achieving your goals. Depending on your plan, you can get help from your Early Childhood Early Intervention (ECEI) Coordinator, Local Area Coordinator (LAC), or Support Coordinator
Once your NDIS Plan has been approved, you may begin contacting providers to begin receiving services you may be eligible for. To find out how Maple Community Services can help you achieve the goals set out in your NDIS Funding Plan; get in touch with us via our Contact Page.
Support Workers
Maple Community Services, along with many other Service Providers accept Support Workers who have either a) experience in the industry, or b) a formal education in Support Work.
If you are looking to get a formal education within the field; there are many study options available to aspiring Community Support Workers, with courses ranging from certificate to masters level.
- Complete a Diploma in Community Services. The Diploma course should include 400 hours of supervised fieldwork placements. Alternatively, complete a bachelor degree, such as the Bachelor of Human Services and theBachelor of Community and Human Resources.
- Get work experience in a vocational placement.
- You can also gain experience in this industry and boost your resume by volunteering in Social Support or as a companion to those in need.
Maple Community Services is always looking to grow our Support Worker Community to ensure it meets the growing demands of our Client Base. To check what opportunities are currently available, or to submit an Expression of Interest; please visit our Career’s Page.
Behaviour Support
Simply fill out our referral form or contact us, and we will get back to you within 1–2 hours.
We are a registered NDIS provider offering a range of services tailored to support your individual needs, including:
- Occupational Therapy
- Exercise Physiology
- Physiotherapy
- Psychology
- Positive Behaviour Support
- Employment-related Assessment and Counselling
- Functional Capacity Assessments
These services support everyday living, independence, and wellbeing.
- Our team applies positive behaviour support to reduce challenging behaviours.
- We focus on enhancing communication and social skills.
- We train family and support workers using customised plans.
- We assess concerns and provide reports to guide effective strategies.
Yes. The practitioner who creates your plan will also implement it. Participants often work with a team of specialists who collaborate to provide cohesive support.
We can support:
- Verbal and physical aggression
- Self-injury behaviours
- Behavioural concerns related to psycho-social disorders
- Communication skill development
- Sleeping disorders
All our practitioners hold at least a bachelor’s degree. Many have master’s degrees or PhDs. Our team also reflects diverse cultural backgrounds and language capabilities.
We currently have capacity to begin support planning within 48 hours. We’ll confirm a full timeline after reviewing your referral.
Yes. We match participants with practitioners based on experience, availability, location, and shared values or interests.
We’ll work with you to reassign practitioners if the fit doesn’t feel right. Your comfort and confidence are our priority.
No. We use positive, respectful, evidence-based strategies to promote lasting behavioural change.
Our fees align with NDIS pricing. You can view pricing information here.
Yes, if travel is required. We follow NDIS guidelines with three travel zones. We will always inform you upfront of any travel charges.
Yes. We provide telehealth support where appropriate, especially to reduce costs and improve accessibility in remote areas.
Yes. We have capacity for urgent and complex needs. Please indicate urgency in your referral.
We primarily support NDIS participants but may be able to assist others—get in touch to discuss your situation.
You can provide feedback through our feedback form, leave a Google review, call us directly, or email our team. Your voice matters to us.
We’ll review your information, confirm the best practitioner match, and begin planning your support as soon as possible.
We aim to begin support within 48 hours, depending on service type and availability.
Complete our referral form or reach out via phone or email. We’ll be in touch within 1–2 business days to guide next steps.
Enquire Today
Whether its a query about the services we provide, or just a general enquiry, we would love to hear from you!