Respiratory Care | Maple Community Services

Respiratory Care for NDIS Participants

Respiratory support services at home and in supported accommodation, from CPAP and BiPAP through to tracheostomy care, suctioning and full ventilator support.

Maple Community Services delivers NDIS respiratory care at home, in the community and in supported accommodation. That covers non-invasive ventilation such as CPAP and BiPAP, invasive ventilation via a tracheostomy, tracheostomy and stoma site care, oral and tracheal suctioning, airway clearance and oxygen therapy support.

Ventilator management and tracheostomy support are both named high-intensity supports under the NDIS Practice Standards Module 1. Every Maple worker who delivers them is assessed against the NDIS Quality and Safeguards Commission high-intensity support skills descriptors, on the participant’s own plan, before their first shift.

Whether you are a participant, a family carer, a Support Coordinator or a hospital discharge planner, you get one dedicated contact, a 24/7 line answered by a real person, and a small, consistent team

Trusted NDIS Registered Specialists

8,000+

Happy Participants Supported

10+ Years

Delivering
NDIS Services

50+

Languages to Make You Feel at Home

24/7

Support and Same Day Booking

Why Choose Maple for Respiratory Care

Access respiratory care that works for you.

1

I am an NDIS Participant

I want independence, choice, and a team that knows my name

2

I am a Family / Carer

I need a trusted partner to share the load and provide peace of mind

3

I am Support Coordinator

I need a responsive partner for everyday support and complex, high-need referrals

Who Can We Help?

We deliver respiratory care for participants whose breathing support goes beyond what an untrained support worker can safely manage, with care shaped around the NDIS plan, the daily routine and the person.

People who use non-invasive ventilation

Support for participants using CPAP or BiPAP overnight or during periods of respiratory distress, including mask fitting and seal, equipment hygiene, overnight monitoring and watching for early signs of deterioration.

People who use invasive ventilation and a tracheostomy

Full ventilator support for participants who breathe through a tracheostomy, including circuit set-up, alarm response, oral and tracheal suctioning, stoma site care and escalation to the treating team.

People with a tracheostomy who do not use a ventilator

Stoma care, suctioning and airway monitoring, with workers trained specifically for tracheostomy support rather than assumed to be capable because they have done personal care before.

People coming home from hospital

Working with discharge planners and hospital social workers on handover, equipment set-up, emergency plans and the first roster, so a participant can recover at home rather than waiting in a bed they no longer clinically need.

People living with conditions that affect breathing

Supporting participants with obesity hypoventilation syndrome, neuromuscular conditions including motor neurone disease and muscular dystrophy, spinal cord injury, cerebral palsy, bronchiectasis and severe sleep-disordered breathing. In Australia, obesity hypoventilation syndrome and neuromuscular disease together account for around six in ten home ventilation cases.

Participants living in Supported Independent Living (SIL)

Delivering respiratory support inside SIL and Specialist Disability Accommodation homes, so airway care and everyday support come from one team rather than two providers who have never met.

Support Coordinators and allied health professionals

Taking referrals other providers have declined, with a clear capability answer, written confirmation of exactly which supports we can deliver, and proactive updates you do not have to chase.

Wherever you are in your NDIS journey, our respiratory support is designed to be safe, consistent and built around what matters most to you and your family.

What Our Clients Are Saying

What Does Our Respiratory Care Involve?

Everyday respiratory supports

Non-invasive ventilation support (CPAP and BiPAP)

Mask fitting and seal checks, machine set-up, humidification, equipment cleaning and overnight monitoring, with clear escalation when a participant is not tolerating therapy.

Oxygen therapy support

Support with prescribed oxygen at home, including safe handling, flow rate checks against the plan and monitoring for signs of hypoxia.

Airway clearance and cough assist

Support with prescribed airway clearance routines, positioning and cough assist devices, so secretions are managed before they become an infection.

Respiratory observation and reporting

Monitoring breathing rate, oxygen saturation and skin colour, recording changes and reporting them to the GP, respiratory specialist and Support Coordinator without being asked.

Sleep apnoea and overnight support

Overnight support for participants with severe sleep-disordered breathing, including obesity hypoventilation syndrome.

High intensity respiratory supports (HIDPA)

Two of the eight high intensity supports the NDIS Quality and Safeguards Commission identifies as carrying the highest risk are respiratory. Maple is registered and staffed to deliver both.

Ventilator support

Daily support for participants who rely on invasive or non-invasive ventilation, including circuit set-up, alarm response, troubleshooting and repositioning without compromising the airway.

Tracheostomy support

Oral and tracheal suctioning, inner cannula care, stoma site care and infection control, with two workers present for tracheostomy tie and dressing changes as the Commission’s skills descriptors require, because of the risk of accidental decannulation.

How to Get Started with Maple

Step 1

Reach out

Send us a message or give us a call. We are here to listen.

Step 3

We Find the Right Fit

Our team matches you with the right support and people who suit you best.

Step 2

Tell Us About You

We will have a relaxed chat to understand your needs, goals, and what matters most to you.

Step 4

Start Your Journey

We set everything up so you can begin with confidence, knowing you are supported every step of the way.

How Maple Community compares

Why Maple is Different

Other
Providers

Care That Speaks Your Language

80% CALD workforce, 50+ languages spoken, support worker matching

✓ ✕

500+ Support Workers and Registered Nurses Ready*

Immediate support, no more waiting for weeks

✓ ✕

96% Support Worker Retention vs 78% Industry Average

Same support team, real and long-term relationships

✓ ✕

Dedicated Relationship Contact

One caseworker, direct mobile and email access

✓ ✕

Supported Independent Living Placement Within 24 Hours*

A smooth, supported process to make you feel at home

✓ ✕

Referral Acknowledged Within 2 Hours

Immediate confirmation, never waiting in the dark

✓ ✕

Expertise in Complex & High-Needs Care

Specialists in HIDPA, psychosocial and medical cases

✓ ✕

24/7 Real Person Support Line

Call any time and speak to a real person

✓ ✕

Built-In Escalation Pathways

Direct access when urgent issues arise

✓ ✕

Reporting You Can Count On

No chasing and no documentation gaps

✓ ✕

Stable Provider for Every Stage of Your NDIS Journey

10+ years of stable NDIS delivery across Australia

✓ ✕

1,000+ happy homes filled

How Can We Help You?

Complex Care

The full range of High Intensity Daily Personal Activities, for participants whose respiratory needs sit alongside enteral feeding, dysphagia, seizures or complex bowel care.

Core Supports

Everyday personal care and daily living support delivered alongside respiratory care, so the same team handles both the airway and the ordinary parts of the day.

Support Coordination

Help to navigate the NDIS, gather the clinical evidence needed for respiratory funding, and coordinate nurses, allied health, equipment suppliers and your respiratory specialist into one plan.

Accommodation

Supported Independent Living and Specialist Disability Accommodation with respiratory support built in, for participants whose breathing support makes living alone unsafe.

We service all suburbs across Sydney and other key cities across Australia:

  • Sydney

  • Melbourne

  • Brisbane

  • Gold Coast

  • Perth

  • Orange
  • Bathurst
  • Dubbo
  • Central Coast
  • Wollongong
  • Sunshine Coast
  • Geelong

Enquire Today

Whether its a query about the services we provide, or just a general enquiry, we would love to hear from you!


    Your Questions, Answered

    Maple delivers both everyday and high-intensity respiratory support. That covers CPAP and BiPAP support, oxygen therapy, airway clearance and respiratory monitoring, through to the two high-intensity supports the NDIS classifies as highest risk: ventilator support and tracheostomy support, including oral and tracheal suctioning.

    It depends on the support. Clinical assessment, care planning and higher risk procedures are delivered or overseen by our registered nurses. Daily ventilator and tracheostomy support can be delivered by a support worker whose competency has been assessed against the NDIS Commission skills descriptors and who works to a nurse-reviewed plan. We will always tell you which applies before we start.

    We acknowledge every referral within two hours and average five business days from referral to service commencement. For hospital discharges, we work to your discharge date wherever we can, and our 24/7 line means you are never waiting until Monday for an answer.

    Usually, yes. Around 80% of our workforce is from culturally and linguistically diverse backgrounds, and our team speaks more than 50 languages between them. With breathing support, being able to say something feels wrong in your own language is a safety issue, not a preference.

    Because we answer quickly, we look for a safe way to say yes where others decline, and we do the heavy lifting on funding checks, risk assessment and documentation. Our 96% staff retention also means the same small team stays with a participant, which matters more with an airway than anywhere else.

    NDIS respiratory care is support with breathing delivered under an NDIS plan, at home or in supported accommodation. It ranges from CPAP and BiPAP support and oxygen therapy through to tracheostomy care and full ventilator support, always delivered to a health care plan written and overseen by a health practitioner.

    Ventilator management and tracheostomy support are both named in the NDIS Practice Standards Module 1, High Intensity Daily Personal Activities. Workers must be trained and assessed against the NDIS Commission high intensity support skills descriptors before delivering either. Basic stoma care for a participant with a tracheostomy who does not use a ventilator is not high intensity, but still requires specific training.

    Invasive ventilation delivers breath through a tracheostomy tube. Non-invasive ventilation uses a mask, most commonly CPAP or BiPAP, with no surgical airway. Both can attract high-intensity support where there is a risk of airway obstruction, aspiration or health deterioration.

    Yes, where the support relates to a participant’s disability and everyday support needs rather than acute medical treatment. Acute respiratory treatment stays with the health system. Ongoing ventilation, tracheostomy and airway support at home can be delivered under an NDIS plan.

    Two different budgets, depending on who delivers the support. Day-to-day ventilator and tracheostomy support delivered by trained support workers is generally funded from Core Supports at high intensity rates. Nursing assessment, care planning and clinical oversight sit under Capacity Building, Improved Daily Living, in registration group 0114 Community Nursing Care. Most participants with respiratory needs hold both.

    You will generally need a health care plan or letter from your respiratory specialist or GP setting out the device, the hours of use and the tasks required, plus an explanation of how the support relates to your disability and your daily life rather than to acute treatment. A hospital discharge summary, an allied health report and a nursing assessment all strengthen the request.

    Yes, where the ongoing support relates to your disability. Discharge planners and hospital social workers can refer directly to an NDIS provider, and supports can often be arranged to start on the discharge date, provided training, equipment and a written escalation plan are in place first.