Psychosocial Recovery Coaching

Tell us at referral, and we will match you as closely as we can. The NDIA notes that many participants find a coach with lived experience helpful, and we also match on language, culture and gender preference. Around 80% of our workforce comes from culturally and linguistically diverse backgrounds, and our teams speak more than 50 languages between them.

Your coach stays involved. We plan ahead for the harder periods, keep your providers informed while you are unwell, and help you restart your supports afterwards instead of beginning again from nothing. Our 24/7 line is answered by a real person, so you are never waiting until Monday.

That is the intention, and it is why we track it. Maple has a 96% retention rate, so you are far less likely to be handed to someone new partway through your recovery.

Yes, and it is a core part of the role. With your consent, your coach keeps your clinical and community supports connected, joins case conferences where it helps, and makes sure everyone is working from the same recovery plan.

Yes. We document your progress, the barriers still in the way and what you need next, written in the functional language the NDIA looks for. Reports arrive before the reassessment, not after it.

We acknowledge every enquiry and referral within two hours during business hours, and average five business days from referral to service commencement. Send us your plan, and we will confirm what your funding covers before you commit to anything.

Psychosocial recovery coaching is an NDIS-funded support for people with psychosocial disability, which is disability arising from a mental health condition. A recovery coach works with you to build capacity and resilience, find and organise supports, and stay engaged through periods when you need more help. The NDIA describes the aim as increasing your choice and control, your connection to community, and your job opportunities.

A recovery coach helps you develop a recovery plan, coaches you to build on your strengths and decision-making, and connects you with NDIS, community and mainstream services, including mental health services outside the NDIS. They also make sure those services keep working together. A recovery coach does not diagnose or provide clinical treatment.

Both are Capacity Building supports, and both help you organise your plan. Support coordination is for any participant with complex needs and focuses on plan logistics. Psychosocial recovery coaching is designed specifically for psychosocial disability, works at a recovery pace, includes coaching and mental health knowledge, and may be delivered by someone with lived experience.

Usually not. Because coordination is already part of the recovery coach role, the NDIA’s guidance is that it will generally not fund both support coordination and recovery coaching in a plan. It does allow for limited cases where both are needed, and where that happens, the two providers must keep their roles clearly separated so tasks are not duplicated.

You will generally receive funding for a recovery coach if you are an NDIS participant with psychosocial support needs. There is no fixed number of hours: the NDIA says the amount depends on your needs, and your NDIA planner or NDIS partner will help work that out with you.

Ask for it by name. Raise psychosocial recovery coaching at your plan meeting or reassessment, and link it to the functional impact of your mental health condition and the goals in your plan. Evidence from your treating team, a support coordinator or an allied health professional, written in functional terms, gives the request its strongest footing.

Yes. You can change recovery coach providers at any time without waiting for a plan reassessment and without giving a reason. Recovery work depends on the relationship, so a poor fit is a legitimate reason to move.