NDIS Provider in Brisbane

Often, yes. Complex care, behaviours of concern and High Intensity Daily Personal Activities (HIDPA) are core business for us, not an exception. Send the plan and clinical documents, and we will come back within two business hours with a straight answer and what we would need in place to deliver it safely.

We acknowledge every referral within two hours during business hours, and average five business days from referral to first shift. Where a suitable SIL vacancy exists, placement can move inside 24 hours.

Autism, intellectual disability, psychosocial disability, acquired brain injury, cerebral palsy, multiple sclerosis, motor neurone disease, Parkinson’s, stroke recovery and more. If your condition isn’t listed, ask whether we can support you safely, not whether you fit a category.

Yes, including active overnight, sleepover and 24/7 rostered support in your own home or in one of our Supported Independent Living homes. Complex care and High Intensity Daily Personal Activities are delivered with clinical oversight built in.

Yes. Our Queensland footprint covers Greater Brisbane, Ipswich, Logan, Moreton Bay and the Redlands, plus the Gold Coast, Sunshine Coast, Townsville and Cairns. Same team, same standards, no handover to a franchise.

A registered NDIS provider is an organisation approved by the NDIS Quality and Safeguards Commission to deliver funded supports. Maple Community Services is registered to deliver Core Supports, complex care, Supported Independent Living, Support Coordination and Plan Management across Greater Brisbane.

No. You can approach providers yourself, and many participants do. A support coordinator helps if your situation is complex, you’re comparing several providers, or you want someone independent managing the relationships. Support coordination has to be funded in your plan to use it.

Check the notice period in your service agreement, give written notice, and confirm a start date with the new provider before the old one finishes. You do not need NDIA approval to switch. Where you can, overlap the last week of the old service with the first week of the new one so nothing drops out.

No. Self-managed participants can use unregistered providers. But registration means the provider has been audited against the NDIS Practice Standards, and some supports, including plan management and specialist behaviour support, can only be delivered by a registered provider regardless of how your plan is managed.

Under the NDIS Price Guide, providers can charge up to 100% of the fee for cancellations made within two business days. Check the cancellation terms in your service agreement before you sign, and confirm how your provider defines short notice.

The NDIS Quality and Safeguards Commission handles complaints about registered and unregistered providers nationally, including in Queensland. You can also raise it with the provider directly first — registered providers are required to have a complaints process and to tell you how to use it.