Rapid Support. Unmatched Operational Excellence.
We respond in under 1 hour, accept high-intensity referrals, and provide dedicated case management so your participants receive stable, compliant supports without delay.
Under
1hr
Referrals acknowledged and matched within 60 minutes during business hours.
Over
500+
Support workers and Registered Nurses ready for immediate deployment.
High-Intensity Specialists
Experienced in restrictive practices, behavioural complexity and complex medical supports.
80%
CALD Workforce. 50+ languages spoken to meet cultural and community needs.
Communication is clear, which takes a lot of pressure off. It helps everything run smoothly.
JoeSupport Coordinator 
“They’re easy to work with and I don’t have to chase things up. It makes coordinating support a lot smoother on my end.”
TaylorSenior Support Coordinator 
I know when I refer to them, things will actually get picked up and followed through. That makes a big difference for me.
Leanne Support Coordinator 
We understand your daily fustrations.
With Maple, consider it solved.
Providers are too slow to respond.
Sub-60 Minute Response. Your referral is acknowledged and matched within one hour so your cases keep moving.
Staff turnover forces me to restart the process.
Stable Placements. 4% workforce turnover vs. 22% industry average which ensures continuity of care and reduced administrative reset.
My clients want connection and understanding
With 50+ languages spoken, we provide culturally aligned care that truly feels like home.
I spend too much time chasing referrals.
Immediate Yes or No Clarity. We confirm capacity quickly so you are not following up repeatedly.
I can’t find providers for high-intensity needs.
Complex Care Specialists. We proactively accept restrictive practice environments and complex medical supports that others decline.
I never get the reports I need for reviews.
Total Transparency. Monthly progress reports available, strict incident report turnaround and proactive stakeholder communication.
How to Get Started with Maple
Step 1
Reach out
Send us a message or give us a call. We are here to listen!
Step 3
We Find the Right Fit
Our team matches you with the right support and people who suit you best.
Step 2
Tell Us About You
We will have a relaxed chat to understand your needs, goals, and what matters most to you.
Step 4
Start Your Journey
We set everything up so you can begin with confidence, knowing you are supported every step of the way.
Everyone's NDIS journey looks different.
Find yours.
Reporting on Demand
Monthly written progress reports available. Strict incident reporting timeframes. Transparent documentation to support NDIS plan reviews.
Dedicated Relationship Manager
Every participant and stakeholder team is assigned a named Caseworker with direct mobile and email access. No generic inboxes.
Built-In Escalation Pathways
Participants are introduced to Operations and Workforce Managers to ensure escalation support beyond the primary contact.
Download Rapid Intake Process
View our structured referral and onboarding framework.
View Our Complex Care Capability Statement
Review our high-intensity and complex care capabilities.
Get Real-Time SIL Vacancy Alerts
Receive updates on current Supported Independent Living availability.
Enquire Today
Whether its a query about the services we provide, or just a general enquiry, we would love to hear from you!
Your Questions, Answered
We acknowledge and match referrals within one hour during business hours.
Yes. We specialise in complex behavioural and medical supports, including restrictive practice environments.
Incident reports follow strict turnaround protocols and are shared transparently with relevant stakeholders.
Yes. Monthly written progress reports are available and currently utilised by one quarter of our participants.
You are assigned a dedicated Caseworker with access to Operations and Workforce Managers for escalations.