NDIS Complex Care You Can Rely On
High-intensity support delivered with clinical oversight | Expert, qualified team | A commitment to your goals.
What Is Complex Care?
Complex Care is a specialised form of NDIS support for participants with high or complex needs. This high-intensity support is delivered by trained professionals who understand how to coordinate multiple types of care.
Who Complex Care Is For:
- NDIS participants with high-intensity support needs
- People with complex behaviours who need consistent, trained teams
- Anyone needing 24/7 care or active overnight assistance
What Makes Complex Care Different?
Unlike general NDIS supports, complex care often requires:
- Qualified staff, including Registered Nurses
- Clinical oversight and behavioural planning
- Custom environments, equipment or home modifications
- Whole-person support, not just task assistance
Maple Community’s Complex Care Services
High Intensity Daily Personal Activities (HIDPA):
PEG feeding, catheter care, seizure monitoring, medication administration.
Therapeutic Support:
Physiotherapy, OT, speech, psychology, and counselling.
Specialist Disability Accommodation (SDA):
Purpose-built housing for people with extreme functional impairment.
Assistive Technology & Equipment
Mobility aids, communication devices, pressure care beds and more.
Behaviour Support Plans:
For individuals with complex behaviours, managed by qualified specialists.
Home Modifications:
Ensuring accessibility and safety in your living space.
Nursing Support:
Registered nurses available for clinical care and oversight.
Community Engagement & Social Participation:
Promoting independence, inclusion, and quality of life.
Our Professionals
Registered & Qualified
Trained & Experienced
Respectful & Compassionate
Staff trained in medication management, Seizures, Behaviours • Incident Response, Risk Management & Documentation • Allied Health Collaboration • NDIS Registered for Complex Care & HIDPA • Restrictive Practices Registration • RN Clinical Oversight.
Your Trusted & Leading NDIS Provider
10 Years of trust & expertise delivering full suite of support services
Australia Wide Services, supporting you wherever you are
Less Than 1 Week Turnaround For New Referrals
Accredited Team With One Contact Dedicated To Your Support
Person Centred Supports With 24/7 Updates & Check-in For Participants
400+ CALD Support Workers Speaking 25+ Languages
Why Participants Choose Maple?
Experienced, NDIS-Accredited Teams
Our support workers, clinicians and nurses are trained in complex and high-intensity supports including PEG feeding, bowel care, seizure support, and restrictive practice compliance.
Fast, Person-Centred Placements
We know that time matters. We provide rapid intake, match supports to your goals, and ensure transitions are smooth, whether from hospital, another provider, or into your first independent home.
Clinical Oversight & Allied Health Integration supplements
Registered Nurses oversee care plans and ensure everything is monitored, safe, and goal-driven. We work closely with GPs, OTs, physios, and behaviour practitioners to create wraparound support.
Culturally Inclusive & Trauma-Informed
We support participants from all backgrounds and lived experiences. Our staff are trained in trauma-informed care, and we prioritise emotional wellbeing alongside physical care.
Proven Outcomes
From participants with degenerative illnesses to those with dual-diagnoses or transitioning from correctional settings, we’ve helped hundreds of NDIS participants thrive in safe, stable care environments.
What Our Participants Say
Maple is a fantastic company that seeks to ensure that every person’s needs are catered too. Whether you are a staff member or a client, Maple will have a profound and positive impact on your quality of life. Thanks Maple!
Alyssa
Client
Maple Community Services always ensures they provide the best quality services available!! Maple helps clients achieve their goal and ensures all of their needs are met.
The Management team are always quick and prompt, providing helpful information and always takes care of their workers. The staff are friendly and kind, always going above and beyond!
Becky
Client
Your Path to Complex Care
1
Initial Enquiry & Chat
- Submit your expression of interest or give us a call.
- We’ll listen to your goals, preferences, and care needs.
2
Review Your NDIS Plan
- Already have NDIS funding? We’ll review your plan to check for complex care funding.
- Need help applying or updating your plan? Our team can guide you through it.
3
Care Planning & Intake
- We’ll organise a care planning meeting with you and your chosen supports.
- Our clinical team helps design a care plan that matches your needs and lifestyle.
4
Service Matching & Onboarding
- We match you with experienced staff, allied health supports, and housing options (if needed).
- Your NDIS complex care team is briefed, trained, and ready to go.
5
Start Receiving Support
- Reach our dedicated support team anytime, with 24/7 access to our team to help, provide guidance or reassurance.
- We’ll stay connected with you to make sure your supports are working well and that you’re genuinely enjoying them, with regular check-ins.
Frequently Asked Questions
How do I know if I’m eligible for Complex Care under the NDIS?
If your disability impacts multiple areas of daily life and requires specialised or 24/7 care, you may be eligible. A strong application with evidence from doctors or therapists can support your request for complex care funding.
Can Maple help me apply for Complex Care funding?
Yes. If you’re unsure whether you qualify or need help submitting evidence, our team can guide you through the NDIS access or plan review process. Including help with reports, letters, and planning meetings.
Do I have to change homes to access Complex Care?
Not always. If you already live in a suitable home, we can provide in-home complex care. If you need housing, we can connect you with Supported Independent Living (SIL) or Specialist Disability Accommodation (SDA) options.
What if my needs change over time?
We expect them to. Maple offers regular plan reviews and flexible support updates to ensure your care always matches your goals, health, and personal circumstances.
How are staff qualified to deliver Complex Care?
All Maple Complex Care workers are trained in High Intensity Daily Personal Activities (HIDPA) and receive ongoing supervision by registered nurses. We ensure staff have experience with the specific disabilities and conditions they support, with training in medication safety, infection control, and mental health protocols.
Can I get Complex Care in my own home?
Absolutely. Maple delivers Complex Care in the participant’s current home, family residence, or in supported accommodation like SIL or SDA. We tailor our supports around your living environment and goals. Including mobility equipment, personal care, nursing, and behavioural support can all be brought to you.
Is Complex Care Funded by the NDIS?
Yes, Complex Care is funded under the NDIS when it meets the test of being “reasonable and necessary” to help you live safely, independently, and achieve your goals.
- Core Supports: daily personal care, overnight supervision, bowel care, mobility support
- Capacity Building: therapy, psychology, behavioural support plans, training for informal supports
- Capital Supports: assistive tech, home mods, hoists, accessible bathrooms, SDA
Enquire Today.
Reach out to our dedicated time for NDIS support and assistance. Whether its a query about the services we provide, or just a general enquiry, we would love to hear from you!