Navigating the New NDIS Support Lists Updates

You might’ve heard that big changes have come into effect in the NDIS this month. These changes relate to something called the NDIS Support List and they affect how services are paid for through your plan.

As of 1 October 2025, the NDIS has officially wrapped up its transition period for the updated NDIS Support Item Lists. These changes may seem subtle on the surface, but they carry major implications. Especially when it comes to how supports are claimed, what is considered “reasonable and necessary,” and how you manage your plan budget moving forward.

If you’re a participant, family member, support coordinator, or plan manager, this blog will guide you through what’s changed, what to check, and how to make sure you don’t get stuck with repayments or unclaimed supports.

Let’s walk through it together.

What Is the NDIS Support List?

The NDIS organises all the services, equipment, and supports it funds into a single list—called the NDIS Support List. This list includes essential supports like personal care, therapy, support workers, transport, and assistive technology.

Each support item comes with a name, a unique code (called a support item number), and a price limit. The NDIS uses these codes to track what services you receive and how much they cost. If you or your provider use an incorrect or outdated code, the system might reject the invoice and delay payment.

What Changed on 1 October 2025?

Over the past couple of years, the NDIS updated the Support List by renaming items, changing codes, and shifting where some supports sit within your plan.

On 1 October 2025, the NDIS ended the “transition” period. That means from that date:

• You can no longer use old item numbers.
• You must use the updated support item codes for all claims.
• If you or your provider submit claims with the wrong code, the NDIS may reject them or ask you to repay the funds.

Staying updated ensures your services remain claimable and your funding stays on track.

The NDIS Support Item Changes Affects:

• Participants with NDIS plans
• Support coordinators and plan managers
• Providers who send invoices for NDIS-funded services

Why Is This Important?

Using old or incorrect support item numbers after October 2025 can cause:

• Invoices being rejected
• You or your NDIS provider not getting paid
• The NDIS asking for money to be paid back
• Errors in your plan that affect your future funding

Using outdated codes becomes especially risky when you self-manage your plan or work with multiple providers.

How to Avoid NDIS Claim Errors or Debts

Follow these simple steps to keep your NDIS plan up to date:

1. Check Your Plan

Ask your support coordinator or plan manager to:

• Review your support items
• Make sure the item numbers match the new list
• Update your budget if needed

2. Talk to Your NDIS Providers

Ask your service providers if they:

• Know about the new support list
• Have updated their invoices with the correct codes
• Can give you a new service agreement if needed

3. Look at Your Invoices Carefully

Before you pay or approve an invoice:

• Check that the support item number is correct
• Make sure the support type and price match what’s in your plan
• Ask questions if something looks unfamiliar

4. Keep Records

Write down any changes to your plan or supports:

• When your plan was reviewed or updated
• Which support items were changed
• Any emails from your provider or coordinator confirming updates

Common Examples of Support List Changes

What to Do If You’ve Already Used Old Item Numbers

Don’t worry, mistakes happen everyday, and this change affects lots of people.

If you’ve already submitted claims using old codes after 1 October 2025:

1. Contact your plan manager or coordinator straight away
2. Ask them to review your past invoices and correct any errors.
3. Understand the changes so you can use the updated support item codes for all future claims.

Taking action early helps prevent issues down the track and keeps your funding on track.

Final Tips to Keep Your NDIS Plan Safe

Stay on top of your NDIS plan by using the most up-to-date support item list. If you’re unsure what’s changed, talk to your support coordinator or plan manager. They can explain updates and help you make adjustments. Don’t approve any invoice that looks or feels wrong. Ask questions, check the details, and make sure you fully understand what’s being claimed.

And if you ever need support, reach out to Maple Community Services. We’re here to guide you, advocate for you, and help make your NDIS journey easier to manage.