Inclusive practice in the NDIS: Strategies for engaging with CALD participants with complex needs
The National Disability Insurance Scheme (NDIS) is a transformative policy designed to improve the lives of Australians living with disability. The NDIS is intended to be inclusive and provide support to all Australians living with a disability, including those from culturally and linguistically diverse (CALD) backgrounds. However, engaging with CALD participants with complex needs can be challenging due to language barriers, cultural differences, and varying levels of understanding of the NDIS. In this article, we will explore strategies for inclusive practice in the NDIS when working with CALD participants with complex needs.
Language Barriers
Language barriers are a significant obstacle to accessing the NDIS for CALD participants with complex needs. The NDIS provides information in different languages, but this is not always enough to ensure understanding of the complex processes involved. One strategy for engaging with CALD participants with complex needs is to work with interpreters. Interpreters can assist with communication between participants and service providers and ensure that participants understand the processes and options available to them.
It is important to note that not all interpreters are the same, and it is important to select interpreters who are experienced in working with people with disabilities and have an understanding of the NDIS processes. Additionally, the use of interpreters can increase the time required to engage with participants, so it is important to factor this into service delivery plans.
Cultural Differences
Cultural differences can also impact the ability of CALD participants with complex needs to access the NDIS. Some cultures may have different views on disability and may have different expectations of the types of support available. It is important to work with participants and their families to understand their cultural background and how this may impact their understanding of the NDIS.
One strategy for engaging with CALD participants with complex needs is to work with cultural brokers. Cultural brokers are individuals who have an understanding of the cultural background of the participant and can act as a bridge between the participant and service providers. Cultural brokers can assist with communication and help to address any cultural misunderstandings or expectations.
However, it is important to note that cultural brokers should not be relied on solely to engage with CALD participants with complex needs. Service providers should also develop their own cultural competence and understanding of the cultural backgrounds of the participants they are working with.
Varying Levels of Understanding
Another challenge when engaging with CALD participants with complex needs is varying levels of understanding of the NDIS. Some participants may have had limited exposure to disability services or may have had negative experiences with service providers in the past. It is important to work with participants to build their understanding of the NDIS and the supports available.
One strategy for engaging with CALD participants with complex needs is to provide information in a range of formats, such as written materials, videos, and face-to-face meetings. Additionally, it is important to explain the NDIS processes clearly and in simple language, avoiding jargon or complex terminology.
It is also important to recognise that building trust and rapport with participants is essential when working with CALD participants with complex needs. Service providers should take the time to understand the participant’s background and experiences and work with them to develop a plan that meets their specific needs.
The NDIS is intended to be inclusive and provide support to all Australians living with a disability, including those from culturally and linguistically diverse backgrounds. However, engaging with CALD participants with complex needs can be challenging due to language barriers, cultural differences, and varying levels of understanding of the NDIS.
Strategies for inclusive practice in the NDIS when working with CALD participants with complex needs include working with interpreters, cultural brokers, providing information in a range of formats, and building trust and rapport with participants.
Service providers should also develop their own cultural competence and understanding of the cultural backgrounds of the participants they are working with. This can be achieved through ongoing professional development and training in cultural competence and disability awareness.
By adopting inclusive practices, service providers can ensure that CALD participants with complex needs have access to the NDIS and receive the support they need. This not only benefits the participant, but also their families and the broader community. By working together to overcome language barriers, cultural differences, and varying levels of understanding, we can create a more inclusive society that values and supports all individuals, regardless of their background or abilities.
How Maple Community Services is leading the way with CALD Clients.
Cultural and linguistic barriers are a major challenge for CALD individuals with disabilities in accessing NDIS support. Despite efforts by the NDIS to address these barriers, there is a need for ongoing efforts to improve access to support and services for CALD individuals with disabilities. Maple works tirelessly day in and out to ensure ours supports and services are accessible to the who community. This includes the development of culturally and linguistically support networks, having a diverse group of management staff from all walks of life, and ensuring that staff are culturally and linguistically aware and have the necessary skills and training to support CALD individuals with disabilities.
