Fostering a Culture of Support: Insights from a Maple Team Leader

In the bustling world of community support services, the role of a team leader extends beyond mere guidance—it becomes a source of empowerment and nurtures a culture of care. Rebecca, a dedicated Team Leader at Maple Services, shares her personal insights into how the power of support, both given and received, shapes her approach to work, well-being, and the connections that define her journey.

Rebecca: Of course. My name is Rebecca, and I serve as a Team Leader at Maple.

Rebecca: Maintaining this balance is paramount for me. Daily exercise is a cornerstone of my routine—it’s not just about physical health, but also mental well-being. I hit the gym after work, and the positive energy it brings helps me tackle challenges. Spending time with friends and family is another pillar of my well-being. Engaging in self-care activities, like enjoying a face mask while watching a show, creates a sense of relaxation. Prioritizing self-care and activities I enjoy ensures I’m well-equipped to handle life’s demands.

Rebecca: Seeking support requires trust and comfort. When I need assistance, I turn to those I trust, sharing my feelings and needs openly. Communication is key—letting others know what support I need allows them to offer the right assistance. Keeping feelings bottled up hinders growth, so I prioritize open, honest conversations about the support I require.

Rebecca: Receiving support positively influences both my work performance and well-being. Knowing I’m part of a team willing to assist boosts motivation and self-esteem. Feeling valued in a supportive environment fosters collaboration and mutual growth. This backing enhances my overall job satisfaction and creates a sense of security and trust, enabling me to tackle challenges with confidence.

Rebecca: Certainly. Facing a challenging client situation, I reached out to a colleague with experience. Their insights helped me navigate the situation effectively, teaching me valuable techniques. This support not only resolved the immediate challenge but empowered me to handle future scenarios with confidence. It’s a prime example of how support fosters growth and skill-building.

Rebecca: A supportive work environment profoundly impacts well-being and mental health. It prioritizes needs, encourages open dialogue, and promotes work-life balance. My time at Maple has shown that a supportive workplace ensures resources for mental health are available, like the Employee Assistance Program and open-door policies. A positive work environment enhances our mental health, allowing us to thrive.

Rebecca: Remote work from Melbourne has provided flexibility while fostering collaborative relationships with the team. Additionally, the Perkbox program offers valuable resources, enhancing well-being with perks, discounts, and mental health support. These initiatives enable me to prioritize my well-being and maintain a balanced lifestyle.

Rebecca: A supportive work culture ripples into personal life, inspiring us to be sources of support for others. The positivity I experience at Maple inspires me to be a better friend, family member, and support system. It strengthens my relationships and shapes a supportive network in my personal life as well.

Rebecca: Active listening is key. It creates a safe space for sharing concerns and building trust. Acknowledging their feelings and reassuring them of my support fosters open communication. It’s about creating an environment where people feel heard and valued.

Rebecca: A supportive culture fosters open communication and collaboration. It encourages sharing ideas, addressing conflicts, and tackling challenges together. At Maple, I’ve witnessed this in action, particularly when coordinating shifts. This culture ensures efficient teamwork, resulting in the best support for our clients.

Rebecca: Self-care is non-negotiable. Taking time for myself—whether enjoying breakfast, walking, or hitting the gym—recharges my energy. This ensures I’m mentally prepared to support others effectively. Self-care empowers me to provide genuine and impactful assistance.

Rebecca: As part of Maple for three years, I’ve experienced unwavering support and care from my team. Maple’s commitment transcends professional growth; it genuinely values our well-being in work and personal lives. They prioritize us with resources and programs, cultivating a caring environment. Maple’s dedication to its employees’ well-being has profoundly influenced me, both personally and professionally, and I’m privileged to be part of such a supportive team.